Amparo Uriarte
Los Angeles,Ca
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Dispatched trucks to different location.
Shipping Coordinator
Forever 21
02.2012 - 08.2020
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Improved handling times for urgent shipments by establishing priority system.
- Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
- Ensured safety protocols were followed in warehouse, minimizing incidents.
- Improved customer satisfaction by quickly resolving issues related to shipments.
- Increased on-time delivery rates with meticulous coordination of shipping schedules.
- Reduced delivery times by optimizing routes and carrier selection.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Shipping and Receiving Clerk
Rain Bird
07.2010 - 02.2012
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
Education
High School Diploma -
Pasadena High School
06.2010
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2020 - Current
Shipping Coordinator
Forever 21
02.2012 - 08.2020
Shipping and Receiving Clerk
Rain Bird
07.2010 - 02.2012
High School Diploma -
Pasadena High School