Amparo Uriarte

Los Angeles,Ca

Overview

years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage

Pasadena, CA

09.2020 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Dispatched trucks to different location.

Shipping Coordinator

Forever 21

Los Angeles, CA

02.2012 - 08.2020

Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
Improved handling times for urgent shipments by establishing priority system.
Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
Ensured safety protocols were followed in warehouse, minimizing incidents.
Improved customer satisfaction by quickly resolving issues related to shipments.
Increased on-time delivery rates with meticulous coordination of shipping schedules.
Reduced delivery times by optimizing routes and carrier selection.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Moved shipment materials to and from designated areas using lift and hand trucks.

Shipping and Receiving Clerk

Rain Bird

Irwindale, Ca

07.2010 - 02.2012

Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Processed invoices and order forms for goods received and shipped for proof of transactions.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Communicated with vendors and suppliers to verify timely delivery of goods.
Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.

Education

High School Diploma -

Pasadena High School

06.2010

Timeline