Overview
Work History
Education
Timeline
Generic

Amparo Uriarte

Los Angeles,Ca

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
09.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Dispatched trucks to different location.

Shipping Coordinator

Forever 21
02.2012 - 08.2020
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
  • Improved handling times for urgent shipments by establishing priority system.
  • Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
  • Ensured safety protocols were followed in warehouse, minimizing incidents.
  • Improved customer satisfaction by quickly resolving issues related to shipments.
  • Increased on-time delivery rates with meticulous coordination of shipping schedules.
  • Reduced delivery times by optimizing routes and carrier selection.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Shipping and Receiving Clerk

Rain Bird
07.2010 - 02.2012
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.

Education

High School Diploma -

Pasadena High School
06.2010

Timeline

Customer Service Representative

Uhaul Moving And Storage
09.2020 - Current

Shipping Coordinator

Forever 21
02.2012 - 08.2020

Shipping and Receiving Clerk

Rain Bird
07.2010 - 02.2012

High School Diploma -

Pasadena High School

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Amparo Uriarte