Amoy Ashlie Stewart
Halifax,NS
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Legal Secretary
Hart Muirhead Fatta
Kingston, JA
04.2025 - 12.2025
- Serve as the first point of contact for clients, providing professional assistance and ensuring a positive client experience.
- Communicate with clients to address inquiries, clarify information, and respond to requests in a timely and courteous manner.
- Manage client files and records with accuracy and efficiency, supporting smooth client interactions and service delivery.
- Draft and review documents while maintaining confidentiality and a customer-focused approach.
- Collaborate with attorneys and staff to ensure clients receive consistent support and clear communication.
Records Officer
Bustamante Hospital for Children
Kingston, JA
10.2019 - 04.2025
- Acted as a key point of contact for staff and departments, providing clear guidance and support on HR and records-related inquiries.
- Delivered prompt assistance by addressing employee concerns and ensuring accurate communication of policies and procedures.
- Maintained a service-oriented approach while preparing leave approvals, employee records, and departmental documentation.
- Handled sensitive information with professionalism, ensuring confidentiality and building trust with stakeholders.
- Resolved issues efficiently by reviewing and clarifying records, contributing to a smoother workflow and improved staff satisfaction.
Customer Service Representative
Alorica
Kingston, JA
10.2018 - 04.2019
- Delivered high-quality customer support through phone and chat, ensuring quick and effective resolution of client concerns.
- Handled inquiries related to billing, packages, and account management with professionalism and empathy.
- Assisted customers with platform navigation, offering clear step-by-step guidance to improve user experience.
- Maintained a positive and patient demeanor when addressing complaints, turning difficult situations into opportunities for customer satisfaction.
- Consistently met service targets, contributing to improved customer retention and overall client satisfaction.
Education
NVQJ Level 5 - Human Resource Management
HEART/ NSTA TRUST
Kingston, JA03-2025
Certificate - Records & Information Management
Management Institution for National Development
Kingston, JA01.2023
High School Diploma - Information Technology, Office Administration, Principles of Accounts, Communication Studies, Entrepreneurship
Merl Grove High School
Kingston, JA06-2018
High School Diploma - Agricultural Science, English A, Mathematics, Principles of Business, Social Studies
Jose Marti Technical High School
Spanish Town, JA06-2017
Skills
- Customer orientation
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Critical Thinking
- Computer Proficiency
- Document management
- Confidentiality maintenance
- Compliance knowledge
- Problem solving
- Attention to detail
- Time management
- Client communication
- Records management
- Transcription services
- Writing skills
- Exceptional communication skills
- Phone etiquette
- Typing speed
- Calendar management
- Efficient multi-tasker
- Research and data collection
Timeline
Legal Secretary
Hart Muirhead Fatta
04.2025 - 12.2025
Records Officer
Bustamante Hospital for Children
10.2019 - 04.2025
Customer Service Representative
Alorica
10.2018 - 04.2019
NVQJ Level 5 - Human Resource Management
HEART/ NSTA TRUST
Certificate - Records & Information Management
Management Institution for National Development
High School Diploma - Information Technology, Office Administration, Principles of Accounts, Communication Studies, Entrepreneurship
Merl Grove High School
High School Diploma - Agricultural Science, English A, Mathematics, Principles of Business, Social Studies
Jose Marti Technical High School