Amy Troxell
Vancouver,BC
Summary
Dynamic and results-oriented professional with a proven track record at Phoenix Society, adept in multitasking and organization. Excelled in teamwork and collaboration, enhancing client wellbeing and operational efficiency. Skilled in data entry, significantly improving care plan accuracy. Achieved commendable levels of productivity and professionalism, even under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Assistant
Phoenix Society
09.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
Cashier
No Frills
05.2017 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dollarama
10.2018 - 07.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Batch Cook
McDonald's
08.2016 - 04.2017
- Maintained a clean and sanitary work environment, reducing the risk of cross-contamination and foodborne illnesses.
- Consistently met tight deadlines for meal preparation, ensuring customer satisfaction and maintaining kitchen operations flow.
- Conducted daily inspections of storage areas to monitor ingredient freshness and discard expired items as needed.
- Received positive feedback from customers regarding dish presentation, flavor profiles, and overall dining experience.
Cleaner
Amazon
10.2015 - 12.2016
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaner
Science World
02.2015 - 10.2016
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Diploma - Community Support Worker
Sprott Shaw College
Vancouver, BC02.2020
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
Languages
English
Native or Bilingual
Certification
First aid - 2023.
Mental health, first aid - 2021.
Fetal alcohol spectrum training - 2020
Timeline
Program Assistant
Phoenix Society
09.2020 - Current
Cashier
Dollarama
10.2018 - 07.2020
Cashier
No Frills
05.2017 - 09.2020
Batch Cook
McDonald's
08.2016 - 04.2017
Cleaner
Amazon
10.2015 - 12.2016
Cleaner
Science World
02.2015 - 10.2016
First aid - 2023.
Mental health, first aid - 2021.
Fetal alcohol spectrum training - 2020
Diploma - Community Support Worker
Sprott Shaw College
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