Dontea Higgs
Welland,ON
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
Grand Taxi
06.2023 - 01.2024
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Technical Support Representative
Bahamas Telecommunications
11.2021 - 10.2022
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Maintenance Technician
Bahamas Power & Light ( BPL)
06.2020 - 10.2021
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
Education
High School Diploma -
Achievers Christian Academy
Nassau, Bahamas 06.2020
Skills
- Data Entry
- Customer Relations
- Dispatching Procedures
- Organizational Skills
- Conflict Resolution
- Customer Service
Languages
English
Full Professional
Timeline
Dispatcher
Grand Taxi
06.2023 - 01.2024
Technical Support Representative
Bahamas Telecommunications
11.2021 - 10.2022
Maintenance Technician
Bahamas Power & Light ( BPL)
06.2020 - 10.2021
High School Diploma -
Achievers Christian Academy
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