Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
18
18
years of professional experience
Work History
Operations Manager
DMZ Lowbed Services
Kamloops, BC
04.2025 - Current
Coordinated daily operations for lowbed transport services across various projects.
Managed logistics and scheduling for equipment and personnel assignments.
Oversaw compliance with safety regulations and industry standards in operations.
Implemented process improvements to enhance operational efficiency and workflow.
Trained and mentored staff on operational procedures and best practices.
Analyzed operational data to identify trends and optimize resource allocation.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Monitored and improved efficiency of processes, team performance, and customer service.
BC Operations Manager
Inter-Rail Transport
Kamloops, British Columbia
01.2024 - 05.2025
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Presented performance and productivity reports to supervisors.
Monitored progress by establishing plans, budgets and measuring results.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Measured and reviewed performance via KPIs and metrics.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Connected with clients and developed strategies to achieve sales and customer service goals.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Branch Manager
DFI Piling
Weyburn, SK & Edson, AB , Saskatchewan & Alberta
02.2015 - 01.2024
Provided feedback on employee performance evaluations conducted by supervisors.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Participated in community events to promote brand awareness.
Managed staff scheduling, hiring and training processes.
Conducted reviews and evaluations for cost-reduction opportunities.
Planned work schedules to maintain adequate staffing levels.
Monitored financial performance of the branch on a monthly basis.
Completed day-to-day duties accurately and efficiently.
Field Operations
DFI Piling
Various Locations , AB
06.2008 - 02.2015
Developed and maintained a comprehensive database of field operations information.
Assisted in troubleshooting any problems encountered during field operations.
Ensured compliance with safety regulations during all field operations.
Resolved issues that arose during field operations in a timely manner.
Coordinated field operations activities with other departments to maximize efficiency.
Conducted site visits to evaluate field operations and identify areas of improvement.
Coordinated field operations activities to ensure successful completion of projects.
Generated weekly reports summarizing field operations activities for senior management review.
Developed and implemented safety policies and procedures for field operations.
Assisted with the preparation of documents related to field operations processes.