Amorina Marchello
Lomita
Summary
Sales agent role requires strong customer service and order management skills, both of which have been demonstrated through experience in the food and beverage industry. Efficiently managed multiple tables while ensuring timely delivery of orders, contributing to enhanced guest satisfaction. Collaborated with kitchen staff to optimize service efficiency, resulting in improved order accuracy and reduced waste. Developed a thorough understanding of menu items and trained new team members on operational procedures, fostering a knowledgeable workforce.
Overview
8
8
years of professional experience
Work History
Server, Bartender
Swan Thai Rpv Restaurant
Ranch Palos Verdes, CA
01.2024 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
The Cheesecake Factory
Redondo Beach
01.2018 - 01.2024
- Delivered exceptional customer service by efficiently managing multiple tables, enhancing guest satisfaction and loyalty.
- Maintained accurate knowledge of menu items and daily specials, providing guests with informed recommendations and tailored experiences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery, optimizing service efficiency during peak hours.
- Trained new team members on operational procedures and customer service standards, fostering a knowledgeable and effective workforce.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts -
El Camino College
Torrance, CA 02.2026 - 02.2026
Skills
- Customer service
- Order management
- Menu knowledge
- Cash handling
- Inventory management
- Sales techniques
- Relationship building
- Shift management
- Service prioritization
- Order accuracy
Timeline
Associate of Arts -
El Camino College
02.2026 - 02.2026
Server, Bartender
Swan Thai Rpv Restaurant
01.2024 - Current
Server
The Cheesecake Factory
01.2018 - 01.2024