Amor Espinoza
Diamond Bar
Summary
Organized and dedicated worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Rigoline Transportation
03.2024 - Current
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Beauty Advisor
Ulta Beauty Inc.
07.2018 - 03.2024
- Kept work areas, tools and equipment clean and properly sanitized to protect customers from risk of infection.
- Maintained counter and display areas in a clean and neat fashion.
- Upsold additional products and services to increase sales numbers.
- Analyzed customers skin to assess unique conditions and skin type.
- Arranged merchandise to present visually appealing displays that drive sales.
- Monitor current trends to stay on top of fashions and better serve customer needs.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Maintained fitness in order to move merchandise efficiently and safely.
Arch Expert
Benefit Cosmetics Boutique & Brow Bar Ulta Beauty
08.2019 - 04.2020
- Worked with high attention to detail to complete precise, long-lasting brow looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Sandwich Artist
Subway
03.2016 - 06.2017
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Counted and monitored food stock and supply levels to reorder when quantities ran low.
- Delivered exceptional service while taking orders, preparing meals and collecting payments.
Education
Estheticians Program - Esthetics
Salon Success Academy
West Covina, CA2019
High School Diploma - undefined
Nogales High School
La Puente, CA2017
Skills
- Customer relations
- Critical thinking
- Professional communication
- Documentation and reporting
- Data management
- Strategic planning
- Dedicated team player
Timeline
Administrative Assistant
Rigoline Transportation
03.2024 - Current
Arch Expert
Benefit Cosmetics Boutique & Brow Bar Ulta Beauty
08.2019 - 04.2020
Beauty Advisor
Ulta Beauty Inc.
07.2018 - 03.2024
Sandwich Artist
Subway
03.2016 - 06.2017
High School Diploma - undefined
Nogales High School
Estheticians Program - Esthetics
Salon Success Academy
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