Amolpreet Singh

• Effectively facilitated the onboarding of SMB customers through a structured onboarding delivery model
• Executed project plans by working closely with customers to understand their processes and goals
• Developed and updated training resources with input from the Senior Customer Enablement Consultant
• Facilitated customer setup in the company's learning management system, monitored course completion, and resolved any related questions
• Ensured quality system configurations and provided comprehensive training to customers
• Supported seamless data migrations and resolved validation errors promptly
• Addressed customer issues during onboarding, providing necessary resources and support.

Contributed to the development of webinars and training content based on customer needs

• Accurately input data into HubSpot, and other required systems
• Maintained relationships with customer stakeholders, providing regular updates on onboarding status and changes
• Stayed updated on internal processes and procedures to ensure compliance
• Provided exceptional customer support during the onboarding process, addressing technical issues and providing resources
• Worked closely with product and support teams to resolve customer queries and issues
• Maintained up-to-date knowledge of the company's products and services to provide accurate information to customers.