Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amoldaat Kaur

Brampton,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

Harveys Restaurant
11.2015 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.

Information Officer

Gatestone & Co (Service Canada)
12.2023 - Current
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Dispatcher Office Assistant

Coast to Coast Trucking
02.2023 - 12.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.

Team Lead

Cash Money
01.2021 - 02.2022
  • Worked different stations to provide optimal coverage and meet production goals.
  • Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
  • Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
  • Participated in regular staff meetings to discuss process improvements, share insights from daily experiences, and foster teamwork.

Education

Bachelor of BFashion Arts And Business - Fashion Arts And Business

Humber Institute of Technology And Advanced Learning
Toronto, None
04-2018

Skills

  • Customer service
  • Call handling
  • Data entry
  • Inventory management
  • Team leadership
  • Communication skills
  • Problem solving
  • Time management
  • Staff training
  • Scheduling

Certification

  • Certified Personal Fitness Trainer, ISSA, 2023
  • Lip Blush Micro-Pigmentation Technique, Mi Lip Blush, March 2025

Timeline

Information Officer

Gatestone & Co (Service Canada)
12.2023 - Current

Dispatcher Office Assistant

Coast to Coast Trucking
02.2023 - 12.2023

Team Lead

Cash Money
01.2021 - 02.2022

Shift Manager

Harveys Restaurant
11.2015 - Current

Bachelor of BFashion Arts And Business - Fashion Arts And Business

Humber Institute of Technology And Advanced Learning

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Amoldaat Kaur