Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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AMOL GARG

Waterloo,ON

Summary

Experienced in delivering top-notch customer support in a dynamic setting. Proficient in communication, problem-solving, and building strong relationships. Eager to apply these talents in a new industry to achieve favorable results and cultivate teamwork-driven atmospheres.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Supervisor

ACCESS Healthcare Services
04.2024 - 04.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Customer Service Supervisor

SUBWAY®Restaurants
07.2023 - 03.2024
  • Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed financial transactions accurately while maintaining strict adherence to company protocols regarding cash handling practices.
  • Efficiently completed daily tasks such as opening/closing procedures, cash handling

Education

Graduate Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12-2023

Bachelor of Commerce (Hons.) - Commerce

DAYALBAGH EDUCATIONAL INSTITUTE
Agra, India
05-2014

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Documentation skills
  • Relationship building
  • Dynamic Communicator
  • Customer-oriented
  • Exceptional time management skills
  • Microsoft office expertise( Word, Excel and Outlook )
  • Strong Administration Skills

Certification

Canadian Securities Course (CSC) - In Progress

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Supervisor

ACCESS Healthcare Services
04.2024 - 04.2024

Customer Service Supervisor

SUBWAY®Restaurants
07.2023 - 03.2024

Graduate Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Commerce (Hons.) - Commerce

DAYALBAGH EDUCATIONAL INSTITUTE

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AMOL GARG