Amneet Singh Chahal

Client: Guardian Insurance - Disability, Life and Dental Products (Jan 2023 to Current)

• Lead automation of premium related financial downstream processes (5 team members reporting to me) to scale the customer handling capacity from 30 to 600 customers, saving 40/hrs per working day of manual effort.
• Third party integration of FINEOS platform with Guardian's enterprise legacy systems leading to improvement in claim processing efficiency by 60%, automating 90% of onboarding process.
• API mapping analysis and implementation for customer facing web portal to improve customer experience by 40% and enhancing data capture capability of the portal by 50%.
• Facilitate correct implementation of various product policies on Guardian proprietary claim processing platform
• Develop business process documentation (Visio + FIGMA), analyze feature documents, UI/UX designs, conduct analysis to present findings to business and IT team stakeholders; manage risks, assumptions and constraints.
• Develop and facilitate user acceptance test cases, manage offshore testing team of 14 members, document upstream/downstream impacts, triage defects with IT, business and third party vendor.

Client: Metlife Insurance, Disability Products (Jun 21 to Dec 22)

• Worked with Business, IT Infra teams to facilitate implementation of disability product for 5 US states policies on Metlife claim processing system in a phased manner.
• Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
• Coordinated with IT teams to design and implement custom applications (Front end) tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.

• Lead analysis and development of 3 data analytics based products based on Amex proprietary corporate card spend data of fortune 500 clients leading to savings of 120 hrs per day of manual effort on an average. These web based products generated actionable insights related to potential cost savings and spend patterns.
• Helped revamp Amex's North America based client incentive systems by identifying gaps in the calculations the system was performing, introducing new features leading to automation of various manual processes by 30%.
• Apply advanced elicitation techniques to work with different types of stakeholder groups such as Data Architecture team, Business, Technology data Data Engineering.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created data mapping templates, business requirement documents, understand system and data gaps, analyze and document detailed business and system solution; verify requirements for quality and validate requirements with the impacted stakeholders

• Provided consultancy to Verizon on Point of Sale competitive landscape in Europe, focusing on price difference, demographic split of customer base, market trends by country. Project lead to implementation of revised client pricing strategy.
• Provided consultancy to British Petroleum on sourcing strategy for aluminum pipes in Kenya and Brazil by analyzing market landscape, top players, pricing, market trends and drivers leading to cost advantages. Project lead to sourcing savings of 4% approximately.
• Identify client demand, scope the project, prioritize action items, recommend strategies, build competitive landscape and market trends basis competitive data sourced from secondary and primary sources, report challenges

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Helped deploy system enhancements to improve field operations
• Identified needed business improvements and determined appropriate systems required to implement solutions.