Amneet Singh Chahal

Client: Guardian Insurance, Disability Products (Jan 2023 to Current)

• Leading third party integration with Guardian's enterprise legacy systems to improve modularity and efficiency of the processes.
• Coordinating with Business, IT Infra teams to understand and facilitate correct implementation of disability product policies on Guardian proprietary claim processing platform
• Perform requirements stakeholder analysis to identify impacted groups and translate the requirements to respective teams for implementation.
• Develop business process documentation (Visio + FIGMA), analyze feature documents, UI/UX designs, conduct analysis to present findings to business and IT team stakeholders; manage risks, assumptions and constraints.
• Develop and facilitate user acceptance test cases, manage offshore testing team of 14 members, document upstream/downstream impacts, triage defects with IT, business and third party vendor.
• Conducting API gap analysis to ensure correctness of data flowing across various legacy and target state systems

Client: Metlife Insurance, Disability Products (Jun 21 to Dec 22)

• Worked with Business, IT Infra teams to facilitate implementation of disability product for 5 US states policies on Metlife claim processing system in a phased manner.
• Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
• Coordinated with IT teams to design and implement custom applications (Front end) tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.

• Apply advanced elicitation techniques to work with different types of stakeholder groups such as Data Architecture team, Business, Technology data Data Engineering
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Lead digitization efforts of developing in-house data based analytics products which can be housed on intranet for client usage.
• Implemented intranet/extranet based applications to drive efficiency between business, IT and architect teams.
• Demonstrated ability to document business processes, procedures and requirements. Proficiency in documenting business requirements using agile methodology.
• Created data mapping templates, business requirement documents, understand system and data gaps, analyze and document detailed business and system solution; verify requirements for quality and validate requirements with the impacted stakeholders ; create data based solutions for Fortune 500 clients

• Identify client demand, scope the project, prioritize action items, recommend strategies, build competitive landscape and market trends basis competitive data sourced from secondary and primary sources, report challenges
• Devise, deployed and monitored processes to boost long-term business success and increase profit levels.
• Contributed to success of client's organization by improving performance and management systems.

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Helped deploy system enhancements to improve field operations
• Identified needed business improvements and determined appropriate systems required to implement solutions.