Hi, I’m
Amneet Kaur
Business Analyst
Toronto
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
- A self-motivated professional with approximately 5 years of experience in business analysis across diverse domains including Telecom, Retail & Banking.
- Skilled in implementing Waterfall and Agile methodologies in SDLC.
- A Communicative and outgoing professional with expertise in SAFe Agile, Business Analysis, Requirement gathering, Management tools, documenting & designing solutions.
- Proficient in English, Hindi, and Punjabi.
- Thorough knowledge business requirements, functional requirements and system requirements as well as gap analysis and test case preparation.
- Supported software teams in Agile projects such as a Product Owner and SM by contributing to the breakdown of tasks, strategic analysis and removal of obstacles.
- Demonstrated ability to create Flow charts, UML diagrams, including Swim lanes, Use Cases, and Activity Diagrams.
- Worked with issue tracking tools such as JIRA.
- Organize and led Joint Application Development (JAD) sessions, daily Scrum meetings, weekly status meetings and bug triage sessions
- Experience managing various management tools such as SharePoint and Confluence. Prepared and delivered ad-hoc reports using Power BI.
- Extensive experience and ability to perform profit and risk analysis and handled risk management, conflict management and budget management.
- Take pride in stakeholder engagement with great interactions and communication skills.
- Demonstrated influential, interpersonal, problem-solving, and analytical skills.
- Demonstrated excellent written and verbal communication skills to facilitate decision-making.
- Strong Proficiency working on Microsoft technology tools such as Microsoft Word, PowerPoint, Excel, Teams, etc.
Overview
5
years of professional experience
1
Certification
Work History
BELL Canada
Solution Prime aka Business Analyst
07.2022 - 12.2023
Job overview
- Projects – Cloud, Contact Centre, MS NPI Delivery Program
- Determined key stakeholders and their level of involvement in the project by using RACI matrix
- Participated in portfolio backlog meetings to understand the high-level scope and business strategy
- Collaborated with Product Manager & Product owner to validate business needs for customers in accordance with business objectives
- Worked closely with SMEs and stakeholders to gather business requirements, efficiently logging them on Confluence
- Effectively collaborated with stakeholders for gathering requirements and analyze them through JAD sessions, Workshops, and Focus groups
- Monitored and analyzed the requirements throughout the roadmap and release planning, ensuring a continuous flow of information to the development teams
- Maintained hybrid model of SDLC by documenting requirements as BRDs and by breaking down complex requirements into user stories
- Created & maintained workflow diagrams such as wireframes using Draw.io & Visio to assist the different teams
- Worked closely with Dev Ops & QA teams to guarantee the successful delivery of project objectives, which includes creation of test plans and test scenarios and by supporting UAT
- Knowledge and experience within the various tools such as OC/Maximo, Salesforce, OBA, Flexera
- Improved business process by analyzing current practices and recommending optimization strategies
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Home Depot
Business Analyst
03.2022 - 06.2022
Job overview
- Projects – LPT (Local Pro Transat)
- Supported and assisted the QA teams by documenting use cases and test plan scenarios for LPT UAT
- Document bugs/issues discovered in the QA environment on Confluence
- Post MVP, developed and refined LPT backlog Stories in collaboration with business stakeholders and technology partners
- Produced process flow diagrams and wireframes using MIRO to depict return/exchange flow
- Worked closely with Product Owner and Product Manager to establish the Prod Validation Strategy.
Walmart
Business Analyst
12.2020 - 01.2022
Job overview
- Projects – Fulfillment Services
- Managed to develop new vendor relationships and expanded existing relationships to explore new opportunities
- By using various analytical tools like SAP, reviewed and performed root cause analysis on inbound vendor freight
- Led all the SCRUM meetings successfully to keep track of project development
- Effectively logged issues (Epics, Stories and Tasks) on the JIRA platform
- Assisted in training junior Business Analyst in writing Business Required Documentation, walkthrough session on confluence macros and facilitated with sprint events
- Helped PM in drafting CR, in creating Burnup/Burn down charts and reviewed them with respective teams
- Co-ordinated the project by facilitating meetings with other business analysts to follow-up on issues and sign-offs
- Bridged gap between technical teams and business units by translating complex concepts into process workflows
- Reduced project risks and by proactively identifying potential roadblocks and working collaboratively to address them.
TD Bank
Jr. Business Analyst
10.2018 - 11.2020
Job overview
- Projects – Data Migration
- Managed to develop new vendor relationships and expanded existing relationships to explore new opportunities
- Gathered requirements for report requests, applications and other data changes of a new SAAS billing system (Cloud platform) which is replacing a legacy system
- Analyzed data sources and model onto how they will integrate into our existing environment
- Wrote basic SQL queries for analysis and proof of concept
- Determined key stakeholders and their level of involvement in the project by using RACI matrix
- Implemented variety of business analysis strategies and techniques in order to generate relevant data analysis
- Documented all development including report specifications, BRD, process chart, and use-case diagrams
Education
Mohawk CollegeHamilton, ON
International Business Management
Punjabi University Patiala, India
Mass Communication
Skills
- CRM Systems
- UAT Support
- Acceptance Criteria
- Requirements Traceability Matrix (RTM)
- Business Processes and Procedures
- Competitive Market Analysis
- Requirements Definition
- Agile and Scrum Environments
- Atlassian JIRA
- Model Data
- BI Tool and System Design
- SAP
Additional Information
- Student Ambassador at Mohawk College during International Student Awareness Program
Certification
- IIBA Entry Certificate in Business Analysis
- IIBA Certification of competency in Business Analysis
- Scrum Alliance (Certified Scrum Master)
- SAFe Agile Training
- CBAP - Certified Business Analysis Professional
- Coursera (Excel to Power BI)
- Lean Six Sigma Green Belt
References Available On Request
References Available On Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Solution Prime aka Business Analyst
BELL Canada
07.2022 - 12.2023
Business Analyst
Home Depot
03.2022 - 06.2022
Business Analyst
Walmart
12.2020 - 01.2022
Jr. Business Analyst
TD Bank
10.2018 - 11.2020
Mohawk College
International Business Management
Punjabi University
Mass Communication