Amnah Al-Obaidi
Waterloo,ON
Summary
Highly organized and detail-oriented professional with extensive experience in customer service, cash handling, and financial transactions. Proven track record of managing high volumes of cash, maintaining accuracy, and delivering exceptional service in fast-paced environments. Strong communication skills, problem-solving abilities, and a keen eye for detail, ensuring all transactions are processed efficiently and accurately. Seeking to leverage customer service expertise and financial handling experience in a bank teller position to contribute to a bank's operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager on Duty
Kelseys Original Roadhouse
06.2023 - Current
- Oversaw cash handling and ensured accurate deposits at the end of each shift, ensuring all transactions balanced.
- Managed financial records, reviewed daily cash flow, and identified discrepancies for resolution.
- Provided support for audits by preparing and maintaining accurate financial records and documentation.
- Tracked performance metrics and addressed issues related to financial discrepancies or customer transactions.
- Trained new employees on cash management, customer service protocols, and maintaining operational standards.
Cash Office Associate
Rona Inc
01.2023 - 04.2023
- Handled daily cash reconciliation, ensuring the accuracy of financial documents and preparing bank deposits.
- Reviewed invoices and receipts, identifying discrepancies between purchase amounts and company records.
- Utilized QuickBooks software for accurate financial reporting and recordkeeping.
- Processed customer payment transactions, resolved billing inquiries, and maintained customer account accuracy.
- Provided administrative support for financial operations, assisting with accounts payable and receivable.
Construction Project Manager – Financial & Adminis
Dreamscape Design & Build Inc
12.2022 - 05.2023
- Managed financial aspects of construction projects, including budgeting, cost tracking, and invoicing.
- Oversaw administrative tasks such as preparing contracts, processing payments, and maintaining financial records.
- Collaborated with vendors and clients, ensuring all financial documentation was accurate and up to date.
- Assisted in the preparation of project reports and ensured compliance with financial regulations and timelines.
Server & Cash Handling Responsibilities
Kelseys Original Roadhouse
06.2023 - Current
- Operated cash register and POS system, processed customer payments, and provided accurate change.
- Maintained accurate financial records and reconciled cash drawers at the end of each shift.
- Ensured the accuracy of transactions and resolved any discrepancies with customers promptly.
- Delivered high-level customer service by addressing questions, concerns, and special requests.
- Trained new servers on cash handling procedures, ensuring compliance with company policies and procedures.
Office Secretary
SHS Renovations
04.2022 - 12.2022
- Processed financial transactions, managed accounts, and maintained accurate records of invoices and payments.
- Supported office administration by organizing financial data and filing systems.
- Ensured timely payment processing and accounted for transactions within company budgets.
- Assisted with the preparation of financial statements and reports for management review.
- Managed sensitive customer data, maintaining confidentiality and privacy at all times.
Server & Cashier
Meet Point Restaurant
02.2021 - 09.2021
- Operated POS terminals to process customer orders and payments, ensuring accuracy and efficiency.
- Handled cash transactions, provided accurate change, and balanced registers at the end of each shift.
- Demonstrated a strong focus on customer service, fostering long-term relationships with patrons.
- Managed customer inquiries regarding bills and payments, resolving issues quickly and professionally.
- Assisted in end-of-day reconciliation and prepared financial summaries for management.
Supervisor & Shift Leader
Lawandy Inc
02.2017 - 01.2022
- Supervised cash handling procedures during shifts, ensuring all transactions were recorded accurately.
- Conducted daily audits of cash registers and prepared bank deposits to ensure financial accuracy.
- Monitored inventory and expenditure to maintain cost-efficiency, keeping within set budgets.
- Led training sessions on cash management, customer service, and operational standards.
- Resolved customer complaints related to financial transactions, ensuring customer satisfaction.
Server
Arabesque Restaurant
03.2022 - 05.2023
- Customer Service Excellence: Demonstrated the ability to engage with customers, resolve concerns, and provide tailored solutions, which is key for building trust with clients in a banking environment.
- Transaction Accuracy: Ensured precise calculations, handling of cash, and documentation of transactions, aligning with the precision needed for banking transactions.
Education
BBA - School of Business
Conestoga College
Kitchener, ON12-2024
Associate of Arts - Communication Studies
Wilfrid Laurier University
Waterloo, ON01-2020
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06-2019
Skills
- Cash Handling & Transaction Processing
- Customer Service Excellence
- Financial Recordkeeping & Reporting
- Attention to Detail & Accuracy
- Account Management & Reconciliation
- Strong Communication Skills
- Compliance & Regulatory Adherence
- Time Management & Organizational Skills
- Problem Solving & Conflict Resolution
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Professional Working
Certification
Smart Serve Ontario Certification
- Certification #230503098102
Food Safety Certificate
- Canadians Traincan Inc.
Timeline
Manager on Duty
Kelseys Original Roadhouse
06.2023 - Current
Server & Cash Handling Responsibilities
Kelseys Original Roadhouse
06.2023 - Current
Cash Office Associate
Rona Inc
01.2023 - 04.2023
Construction Project Manager – Financial & Adminis
Dreamscape Design & Build Inc
12.2022 - 05.2023
Office Secretary
SHS Renovations
04.2022 - 12.2022
Server
Arabesque Restaurant
03.2022 - 05.2023
Server & Cashier
Meet Point Restaurant
02.2021 - 09.2021
Supervisor & Shift Leader
Lawandy Inc
02.2017 - 01.2022
Smart Serve Ontario Certification
- Certification #230503098102
Food Safety Certificate
- Canadians Traincan Inc.
BBA - School of Business
Conestoga College
Associate of Arts - Communication Studies
Wilfrid Laurier University
High School Diploma -
Waterloo Collegiate Institute
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