Amna Bhatti
Cambridge,ON
Summary
Admin Assist with a proven record of efficient handling of high-volume office environments; value driven with a strong worth ethic and smooth flowing adaptability. Exceptional interpersonal, communication, and organizational skills, providing operational support for executives. Cheerful and helpful individual with friendly demeanor, complimented by excellent judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Passionately driven towards learning and efficiency. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every internal and external customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Project Administrator
The Citizens Foundation
Karachi, Pakistan
07.2022 - Current
- Served as first point of contact for 1000+ volunteers
- Handled inquiries and grievances, increasing engagement of customers
- Helped in event planning, resource mobilization, and hosting
- Coordinated program activities across various regions for simultaneous execution of time bound programs
- Assisted in writing SOPs for multiple departmental segments
- Made suggestions to management for enhancing program efficiency and developing strategies for wholesome consumer experience
- Collaborated in developing and delivering content for program promotion
Office Coordinator
Cordoba Institute
Karachi, Pakistan
08.2008 - 06.2022
- Handled effective business correspondence through phone calls in excess of 50 inquiries per day
- Maintained reception desk, pleasantly welcomed visitors by answering their queries, providing detailed and accurate information and directing them to appropriate departments for follow ups
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff. Coordinated appointments, meetings and conferences.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Maintained neat and methodical documentation, organized data, developed spreadsheets, faxed reports and scanned documents
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained accurate department and customer records of over 1000+ clients.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Kept office equipment functional and supplies well-stocked to promote efficient operations by managing stock inventories.
HR Assistant
Siemens A.G
Karachi, Pakistan
01.2004 - 07.2008
- Screened applicant resumes to identify qualified candidates and coordinated both phone and in-person interviews.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed 360 degree hiring process and assisted human resources director in identifying hiring needs to onboarding.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Coordinated employee training programs to improve productivity and performance.
Education
Bachelor of Arts - Organizational Psychology
University of Karachi
Karachi, PakistanSkills
- Technologically Savvy
- Data Entry Documentation
- Check Processing
- Business Writing
- Internal and External Communication
- Advanced MS Office Suite Knowledge
- Workflow Planning
- Critical Thinking
Accomplishments
- Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
- Achieved recognition by management for friendly and responsive service.
- Represented executive-level management as first-point-of-contact in all communications with vendors, personnel and clients.
- Recognized as "Most Valuable Employee" for 8 consecutive years.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Received a multiple merit raises for strong attention to detail, exemplary customer service and team-player attitude.
- Demonstrated proficiencies in communication and multitasking within high-volume environment.
- Coordinated all department functions for team of 30+ employees for staff meetings
Affiliations
- Toastmasters
- Volunteer/Leader Volunteer for Pakistan's largest educational non profit
Certification
- Human Resource Management Diploma (ongoing)
Timeline
Associate Project Administrator
The Citizens Foundation
07.2022 - Current
Office Coordinator
Cordoba Institute
08.2008 - 06.2022
HR Assistant
Siemens A.G
01.2004 - 07.2008
Bachelor of Arts - Organizational Psychology
University of Karachi
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