Amna Taimoor
Calgary,AB
Summary
Client-focused Cinical Aesthetician with a distinguished understanding of skin health. Dedicated to correct diagnostics and accurate recordkeeping. Successful at Vagaro use and designing specific and individualized regimens for patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Cadillac Fairview Corporation
09.2019 - Current
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Security Professional
GardaWorld Security
04.2018 - 09.2019
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises by foot.
- Monitored property and investigated areas of suspicion.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Managed and supported organization-wide privacy and security management measures.
- Managed information system regulatory compliance to meet updated guidelines.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Diploma in Clinical Asthetics -
NIWE Academy: Cosmetology & Beauty School
Calgary, AB01.2024
Master of Science - Pharmacy
Riphah International
Pakistan03.2013
Skills
- Skin care modalities
- Practice operations
- Patient relations
- Service and product promotions
- Scheduling
- Software
- Customer Service
- Team building
- Patient and office safety
Certification
- Certified Clinical Aesthetician
Timeline
Customer Service Executive
Cadillac Fairview Corporation
09.2019 - Current
Security Professional
GardaWorld Security
04.2018 - 09.2019
Diploma in Clinical Asthetics -
NIWE Academy: Cosmetology & Beauty School
Master of Science - Pharmacy
Riphah International
- Certified Clinical Aesthetician
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