Amna Shehroze
Toronto,Canada
Summary
Customer Service Specialist with extensive experience at Skip The Dishes, recognized for expertise in complaint investigation and report generation. Strong analytical skills utilized to identify trends and improve customer satisfaction metrics. Proven ability to enhance interdepartmental communication and implement process improvements for superior service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Skip The Dishes
08.2020 - 02.2024
- Generated detailed reports on customer feedback and trends for management review.
- Executed data entry for customer orders in order management system.
- Investigated escalated customer complaints to identify root causes of issues.
- Processed returns, refunds, and exchanges per company policies.
- Responded to customer inquiries via email with accurate product and service information.
Admin Assistant
PakTurk Marif International School and College
Lahore
12.2017 - 01.2019
- Compiled data from multiple sources into organized reports for management review.
- Facilitated interdepartmental communication to enhance collaboration across the organization.
Call Centre Representative
Telenor Pakistan
09.2015 - 10.2017
Occupational Health and Safety Manager
Barkat Steel Re-rolling Mills
Lahore, Punjab
02.2015 - 07.2015
- Conducted research and designed Occupational Health and Safety manual for steel re-rolling industry.
- Developed air quality monitoring protocols to ensure compliance with safety standards.
- Investigated accidents to identify root causes and formulate corrective actions.
- Created emergency response plans addressing fires, chemical spills, and medical emergencies.
Intern at Occupational Health Department
Pakistan Council of Scientific and Industrial Research
Lahore
09.2014 - 12.2014
- Maintained accurate records of all internship activities for reliable tracking.
- Prepared comprehensive reports summarizing project progress for management review.
- Assisted in maintaining applicant tracking systems and tracking recruiting metrics.
Quality Assurance Intern at Manufacturing Department
Nestle Pakistan
03.2013 - 04.2014
- Maintained knowledge base of existing testing cycle issues to enhance troubleshooting efficiency.
- Reviewed product specifications, identifying potential improvement areas for increased functionality.
- Conducted quality assurance reviews of code changes before deployment to production environments.
- Implemented processes to drive continuous improvement in software development life cycle activities.
Education
Bachelors - Environmental Sciences
Government College University
Lahore01.2015
Skills
- Analytical skills
- Complaint investigation
- Pattern recognition
- Relational databases
- Data visualization
- Spreadsheet proficiency
- Interdepartmental communication
- Report generation
- Team collaboration
- Effective communication
- Conflict resolution
- Product knowledge
- Process improvement
Certification
- French Language beginners Level
- Data Analysis Google Certification
- Leadership and development Course at Skip the dishes
- Human Resource ongoing program enrolment
Affiliations
- Book Reading
- Art and music Lover
- Gardening
- Lifestyle interests
- Interior Designing
Timeline
Customer Service Specialist
Skip The Dishes
08.2020 - 02.2024
Admin Assistant
PakTurk Marif International School and College
12.2017 - 01.2019
Call Centre Representative
Telenor Pakistan
09.2015 - 10.2017
Occupational Health and Safety Manager
Barkat Steel Re-rolling Mills
02.2015 - 07.2015
Intern at Occupational Health Department
Pakistan Council of Scientific and Industrial Research
09.2014 - 12.2014
Quality Assurance Intern at Manufacturing Department
Nestle Pakistan
03.2013 - 04.2014
Bachelors - Environmental Sciences
Government College University
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