Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Amna Shehroze

Toronto,Canada

Summary

Customer Service Specialist with extensive experience at Skip The Dishes, recognized for expertise in complaint investigation and report generation. Strong analytical skills utilized to identify trends and improve customer satisfaction metrics. Proven ability to enhance interdepartmental communication and implement process improvements for superior service delivery.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Skip The Dishes
08.2020 - 02.2024
  • Generated detailed reports on customer feedback and trends for management review.
  • Executed data entry for customer orders in order management system.
  • Investigated escalated customer complaints to identify root causes of issues.
  • Processed returns, refunds, and exchanges per company policies.
  • Responded to customer inquiries via email with accurate product and service information.

Admin Assistant

PakTurk Marif International School and College
Lahore
12.2017 - 01.2019
  • Compiled data from multiple sources into organized reports for management review.
  • Facilitated interdepartmental communication to enhance collaboration across the organization.

Call Centre Representative

Telenor Pakistan
09.2015 - 10.2017

Occupational Health and Safety Manager

Barkat Steel Re-rolling Mills
Lahore, Punjab
02.2015 - 07.2015
  • Conducted research and designed Occupational Health and Safety manual for steel re-rolling industry.
  • Developed air quality monitoring protocols to ensure compliance with safety standards.
  • Investigated accidents to identify root causes and formulate corrective actions.
  • Created emergency response plans addressing fires, chemical spills, and medical emergencies.

Intern at Occupational Health Department

Pakistan Council of Scientific and Industrial Research
Lahore
09.2014 - 12.2014
  • Maintained accurate records of all internship activities for reliable tracking.
  • Prepared comprehensive reports summarizing project progress for management review.
  • Assisted in maintaining applicant tracking systems and tracking recruiting metrics.

Quality Assurance Intern at Manufacturing Department

Nestle Pakistan
03.2013 - 04.2014
  • Maintained knowledge base of existing testing cycle issues to enhance troubleshooting efficiency.
  • Reviewed product specifications, identifying potential improvement areas for increased functionality.
  • Conducted quality assurance reviews of code changes before deployment to production environments.
  • Implemented processes to drive continuous improvement in software development life cycle activities.

Education

Bachelors - Environmental Sciences

Government College University
Lahore
01.2015

Skills

  • Analytical skills
  • Complaint investigation
  • Pattern recognition
  • Relational databases
  • Data visualization
  • Spreadsheet proficiency
  • Interdepartmental communication
  • Report generation
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Product knowledge
  • Process improvement

Certification

  • French Language beginners Level
  • Data Analysis Google Certification
  • Leadership and development Course at Skip the dishes
  • Human Resource ongoing program enrolment

Affiliations

  • Book Reading
  • Art and music Lover
  • Gardening
  • Lifestyle interests
  • Interior Designing

Timeline

Customer Service Specialist

Skip The Dishes
08.2020 - 02.2024

Admin Assistant

PakTurk Marif International School and College
12.2017 - 01.2019

Call Centre Representative

Telenor Pakistan
09.2015 - 10.2017

Occupational Health and Safety Manager

Barkat Steel Re-rolling Mills
02.2015 - 07.2015

Intern at Occupational Health Department

Pakistan Council of Scientific and Industrial Research
09.2014 - 12.2014

Quality Assurance Intern at Manufacturing Department

Nestle Pakistan
03.2013 - 04.2014

Bachelors - Environmental Sciences

Government College University
Amna Shehroze