Amna Ramzan
Edmonton,AB
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
Dispatcher/Coordinator
DHL Express Worldwide Express
Jebel Ali Free Zone Dubai, United Arab Emirates
09.2014 - 01.2024
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Action all previous day OB OH shipment
- Process OB TDD & SY, KE SI Check and handover shipments to dispatch for final destination
- Process & handover all COO for destination clearance & alert destination.
- Monitor all direct Load to RUH & alert NCG
- Process all domestic none DOX shipments, follow up with customer for the ppwks.
- Ensure all OB shipment reweigh is captured
- Data entry for OB shipment when required
- Analyze OB origin failure from OPMS
- Analyze OB BA and report to supervisor
- Ensure all OB shipment CIA done 100%
- Follow up on DPA hold shipments and open trace.
- Analyze OB RW report and report to SP/TL
- Analyze IB BA shipments and correct delivery address sent to origin for updating their data base.
- Follow up with the customer for previous day OH shipment.
- Process LG shipment and send pre alert to KAD.
- Register GEMA trace for international OB (outbound shipments).
- Ppwk screening of all GCC shipments and do physical inspection on all GCC shipments.
- Analyze and update customers data base.
- Warehouse walk and make sure no shipments left behind.
Customer Service Representative
DU Telecom,U.A.E
Dubai International Airport, Terminal 3
04.2010 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Sell telecommunications products and services to both individuals and companies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Build market position by locating, developing, defining, negotiating, and closing business relationships.
- Keep abreast of current technology trends.
- Assist customer with new prepaid/postpaid plans.
- Prepare LPO.
- Accepting goods and enter in the system with the serial numbers.
- Sell cell phones.
- Assist customer with the data plans for monthly/weekly/daily usage.
- Speaking to customers about new charges.
- Handling customer complaints.
- Maintaining customer records by updating their account information.
- Recommending potential products and services to suit a customer's needs.
- Customer service associates directly interact with customers to resolve problems, and offer general assistance.
- Associates handle complaints, document incidents, and report requests for further assistance to Level 1, Level 2 and Level 3.
- Closing sales deals over the phone and maintaining good customer relationships.
- Contact potential or existing customers to inform them about a product or service using scripts.
Education
MBA - Business Administration
SBS Swiss School Dubai, U.A.E
Ras Al Khaimah, U.A.E10.2020
BBA - Business Administration
London City College
Dubai, U.A.E09.2014
Skills
- Route Planning
- Incident Reporting
- Record Keeping
- Adaptability
- Valid UAE Manual Driving License
- Excellent interpersonal skills and relates well with a wide range of couriers
- Excellent planning and organizing skills and the ability to deal with daily operational challenges/issues in a calm and constructive manner
- Ability to work flexible scheduled hours
- Knowledge of Microsoft Office, Power POINT, Windows 7, Windows XP, Microsoft Word
- Excellent verbal and written English communication skills
Languages
English
Full Professional
Punjabi
Professional Working
Urdu
Professional Working
Arabic
Professional Working
Hindi
Professional Working
Timeline
Dispatcher/Coordinator
DHL Express Worldwide Express
09.2014 - 01.2024
Customer Service Representative
DU Telecom,U.A.E
04.2010 - 08.2014
MBA - Business Administration
SBS Swiss School Dubai, U.A.E
BBA - Business Administration
London City College