Summary
Overview
Work History
Education
Skills
Education and Training
Personal Information
Timeline
Generic

Amna Rafiq

Mississauga,Ontario

Summary

Friendly, organized, and compassionate receptionist with strong experience in front desk management and customer service. Passionate about supporting people in maintaining their health, and confident smiles. Skilled at booking appointments efficiently, handling paperwork accurately, and creating a warm and welcoming environment for all customers.

Overview

5
5
years of professional experience

Work History

Receptionist & Manager

ACE Starters & Alternators
Mississauga, Ontario
07.2024 - 01.2025
  • Managed front desk operations, greeting customers warmly and addressing inquiries professionally.
  • Scheduled service appointments efficiently, ensuring optimal technician availability.
  • Processed payments, issued invoices, and maintained organized administrative records.
  • Assisted in coordinating daily shop workflow, ensuring smooth operations and customer satisfaction.

Receptionist & Manager

Cooksville Collision(Automotive Collision Centre)
Mississauga, Ontario
02.2020 - 11.2023
  • Greeted clients and handled front desk operations with professionalism and care.
  • Booked appointments for vehicle repairs and coordinated service schedules to maximize efficiency.
  • Managed paperwork, invoices, and payment processing accurately.
  • Maintained organized records and ensured smooth communication between customers and team members.
  • Created a welcoming environment, ensuring each client felt valued and supported.

Education

Bachelor of Applied Information of Sciences

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
08-2026

Skills

  • excellent customer service and professionalism
  • Strong verbal and written communication
  • Appointment scheduling and calendar management
  • Accurate record-keeping and paperwork management
  • Proficiency in Microsoft Office and administrative systems
  • Multi-tasking and prioritizing under busy circumstances
  • Problem solving with attention to detail
  • Teamwork and collaboration with dental staff
  • Reliable, punctual, and flexible for weekend shifts

Education and Training

other

Personal Information

Timeline

Receptionist & Manager

ACE Starters & Alternators
07.2024 - 01.2025

Receptionist & Manager

Cooksville Collision(Automotive Collision Centre)
02.2020 - 11.2023

Bachelor of Applied Information of Sciences

Sheridan College Institute of Technology And Advanced Learning

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Amna Rafiq