Summary
Overview
Work History
Education
Skills
Certification
Django Demo -Personal Project
Linux Experience - Description
Windows Administration
EXTRA CURRICULAR ACTIVITIES
Certification
Languages
LinkedIn Profile
Timeline
Generic

Amna Rafiq

Mississauga,ON

Summary

Dynamic IT Support Assistant with proven expertise at Cooksville Collision, enhancing data security through advanced encryption methods and automated backup systems. Adept in incident response and technical support, I excel in problem-solving and communication, ensuring high client satisfaction and operational reliability. Committed to leveraging skills in cybersecurity and teamwork for impactful results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Assistant

Cooksville Collision
Mississauga
03.2023 - 08.2024
  • Put into place encryption methods for over 500 clients' files which enhanced the organization's data security systems and features, and minimized the threat of any data leakage
  • Enhanced the security of the operational network through the regular incorporation of system patches and updates for the file systems
  • Put into place a backup system that is automated and sophisticated in that it guarantees that there is always data on hand for use which can also help in business operations
  • Carried out system performance regression analysis leading to increased network accuracy and reliability

Customer Service Representative (Remote)

Digital Souls
Lahore\Toronto, ON
12.2021 - 02.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Volunteer IT Support Assistant

Frank McKhenie
Mississauga
07.2020 - 06.2021
  • Provided assistance in resolving a variety of problems on the computer such as updating programs and fixing malfunctions
  • Educated students and library patrons on the use of computers and their assistance with, study and web browsing
  • Helped users to acquire computers and navigate the software through small sized group sessions or classes of the sort

Education

Honors Bachelor of Applied Information Sciences -

Sheridan College
Trafalgar
01.2026

Skills

  • Data Protection
  • Incident Response
  • Python
  • C
  • C
  • Automated Backups
  • Communication
  • Multi Tasking
  • Time Management
  • Team Work
  • Web development
  • Project managing skills
  • Technical support
  • Communication skills
  • System configuration
  • Support end-users
  • Problem-solving
  • Cybersecurity principles
  • Highly professional

Certification

  • ComTIA Security+, In Progress
  • Candidate of ISC2, In Progress

Django Demo -Personal Project

  • Django Demo, Built a demo website using Django, applying security practices learned during coursework. Implemented input and output validation processes to ensure data is handled securely and accurately.
  • Secure coding standards for SQL injections and XSS vulnerabilities which contributed towards the proper protection of the system. Reinforced session data security which had positive effects on data reliability and the accuracy of the system as a whole. Windows Administration, Installed and configured Windows Server for managing network resources and providing centralized control. Set up and managed Active Directory, created domains, and configured user roles and permissions.
  • Created and managed user accounts, security groups, and organizational units (OUs) to control access to resources. Configured and managed DNS for domain resolution and set up DHCP for automatic IP address allocation. Set up shared folders with proper NTFS permissions and configured a print server for network-wide printing access. Enforced security settings and system configurations using Group Policy to ensure compliance with company policies.
  • Used PowerShell for automating administrative tasks such as user creation, bulk modifications, and system monitoring.

Linux Experience - Description

  • Experienced in managing Ubuntu and Debian-based systems, including installation, configuration, and maintenance. Proficient in package management using APT, user management, and permission handling. Skilled in configuring and securing network services such as SSH, Apache, and firewall management with UFW.
  • Hands-on experience in system monitoring, log analysis. Familiar with automation using shell scripting and scheduled tasks with jobs.
  • Experienced in setting up and configuring Apache web server on Ubuntu and Debian-based systems.

Windows Administration

  • Windows Server Setup & Configuration: Installed and configured Windows Server for managing network resources and providing centralized control. Active Directory & Domain Creation: Set up and managed Active Directory, created domains, and configured user roles and permissions. User & Group Management: Created and managed user accounts, security groups, and organizational units (OUs) to control access to resources.
  • DNS & DHCP Configuration: Configured and managed DNS for domain resolution and set up DHCP for automatic IP address allocation. File & Print Server Management: Set up shared folders with proper NTFS permissions and configured a print server for network-wide printing access. Group Policy Implementation: Enforced security settings and system configurations using Group Policy to ensure compliance with company policies. Basic PowerShell
  • Scripting: Used PowerShell for automating administrative tasks such as user creation, bulk modifications, and system monitoring

EXTRA CURRICULAR ACTIVITIES

Participated in Capture The Flag (CTF) (Jan 2022- Present) Mentoring peers on programming and cybersecurity basics at Sheridan College

Certification

ComTIA Security+ (In Progress).

Candidate of ISC2

Languages

English

Urdu

Punjabi

LinkedIn Profile

https://www.linkedin.com/in/amnarafiq-cyber/

Timeline

IT Support Assistant

Cooksville Collision
03.2023 - 08.2024

Customer Service Representative (Remote)

Digital Souls
12.2021 - 02.2022

Volunteer IT Support Assistant

Frank McKhenie
07.2020 - 06.2021

Honors Bachelor of Applied Information Sciences -

Sheridan College
Amna Rafiq