Amna Omer

As a Childcare Supervisor at YMCA HBB, I was responsible for overseeing the day-to-day operations, managing a team of childcare providers, and ensuring a safe and nurturing environment for children. My key duties included:

• Program planing for participants based on changing needs, times of year, and availability,
• Identified areas in need of improvement and implemented solutions.
• Staff Supervision & Training: Led a team of 2-4 childcare professionals, providing guidance, support, and ongoing training to ensure adherence to state regulations and center policies. Conducted regular performance evaluations and facilitated team meetings to foster a positive work environment.
• Monitored field trips and special events to maintain safety and increase attendee retention.
• Child Safety & Well-being: Ensured the safety and emotional well-being of children under my supervision. Maintained a secure environment through daily health and safety checks, emergency drills, and child supervision protocols.
• Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
• Program Planing & Implementation: Collaborated with the team to create and implement age-appropriate educational and recreational activities that promote cognitive, emotional, and physical development. Tailored the curriculum to meet the individual needs and interests of children.
• Parent Communication: Maintained open and consistent communication with parents and guardians regarding their child’s progress, behaviors, and any concerns. Coordinated parent-teacher meetings and provided regular updates on the child’s development.
• Administrative Duties: Managed & organized paper work, attendance tracking, and other administrative tasks to ensure smooth center operations. Assisted with budgeting, inventory, and maintaining necessary records for compliance with state regulations.
• Behavior Management: Implemented positive discipline techniques, addressing behavioral issues in a fair and consistent manner while maintaining a supportive and nurturing environment.
• Regulatory Compliance: Ensured the childcare center met all licensing requirements and regulations. Conducted regular audits of safety and cleanliness standards and kept up-to-date with local childcare regulations.

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained an organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
• Managed day-to-day business operations.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.

• Supported children with special needs, creating customized learning strategies to accommodate various abilities.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Boosted children''s social skills development through group projects and collaborative games.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Communicated with parents and other staff about student progress.
• Applied play-based strategies to provide diverse approaches to learning.
• Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
• Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
• Collaborated with colleagues to share teaching strategies and resources, improving overall teaching quality.
• Facilitated small group activities to encourage collaboration and social skills among children.
• Provided emotional support and guidance to children, fostering sense of security and belonging.
• Utilized creative teaching strategies to engage students in classroom.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Managed timely and effective replacement of damaged or missing products.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Contributed towards achieving departmental objectives by consistently meeting deadlines for assigned tasks without compromising quality standards.
• Ensured data accuracy by meticulously reviewing correspondence for consistency, grammar, punctuation, formatting, and content errors before distribution.
• Participated in regular staff meetings where ideas were exchanged to improve overall team performance levels concerning customer satisfaction rates related to written communications services.
• Reduced response timeframes by creating standard response letters for frequently asked questions or common issues reported by clients or stakeholders.
• Managed sensitive information discreetly while adhering to strict compliance guidelines to maintain confidentiality.
• Streamlined correspondence processes by organizing and maintaining a comprehensive filing system for all incoming and outgoing documents.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
• Typed acknowledgment letters to persons sending correspondence.
• Maintained files and controlled records to show correspondence activities.

• Achieved high customer retention rate through exceptional relationship management and personalized service.
• Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
• Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
• Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
• Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
• Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
• Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Assessed loan portfolios for compliance with underwriting policies.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.