Amna Malik

• Oversee restaurant operations, organize the schedules of 20 staff members and review workloads to maximize productivity.
• Prepare supplies for busy weekday lunch shifts and maintain inventory levels throughout peak hours.
• Monitor food preparation to ensure orders are completed quickly and no product is wasted.
• Keep the dining area clean with effective oversight and crew assignments.
• Answer customer service issues quickly and ensure total satisfaction from all guests.
• Provided excellent customer service .

• Effectively managed a high-volume of inbound calls.
• Contacted consumers and debtors by outbound phone call
• Used manual dial handset and auto dialer software to make contact with the borrower.
• Arranged for debt repayment and establish repayment schedules, based on customers' financial situations.
• Offered and collected the Balance in Full, Settlement in Full or Compromise to satisfy the past due amount.
• Answered customers questions regarding problems with their accounts.
• Negotiated credit extensions when necessary.

• Effectively managed terminated accounts by retaining or collecting the outstanding dues.

• Worked on various U.S Projects for operations. Assisted on the project of the water tanks for Reliance sale. Assisted management with sending emails to customers for getting the documents on new contract

• Reported and escalated any discrepancy in the process to the management.

• Handled in-bound calls for Canada and U.S for payments and account information.

• Assisted in training new hires.

• Worked on contest accounts and was able to increase productivity in retaining customers.

• Positive attribute to Control Call flow to attain goals & target

• Worked as a customer service in inbound call center, provided excellent customer services
• Obtained and processed information required providing services. Placed and followed on all orders for customers.
• Achieved sales target by selling Roger’s products to new clients, Upgraded and up sell services to existing clients.
• Assisted customers with their inquiries and problems by phone and e-mail for their services.
• Made outbound calls to potential clients in order to sell the company’s broadband and cable services.
• Achieved sales target on weekly and monthly basis. Promoted to Retention Department, retained clients from cancelling services, Processed on cancellations services requested by customers.