Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Amna Majid

Calgary,AB

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

11
11
years of professional experience

Work History

Office Administrative / Coordinator

Lowes Distribution
04.2022 - Current
  • Scheduling appointments for clients
  • Using programs from the Microsoft Office Suite, such as Word and PowerPoint
  • Maintaining office equipment including scanners, fax machines, printers, and telephones
  • Answering and transferring phone calls
  • Taking phone messages from clients
  • Sending emails to clients
  • Handling client concerns and complaints
  • Business correspondence
  • Greeting visitors in the office
  • Sorting through and delivering mail to the appropriate recipients in the office
  • Taking regular inventory of office supplies
  • Applying data to vendor receivables, responding to enquiries over the phone, inputting and maintaining information in data systems
  • Analyze, close and file completed purchase orders and assist freight claims
  • Schedule appointments, assign doors and verify Purchase Order
  • Research and resolve issues related to receiving to ensure accuracy
  • Process all allocations and reports in a timely and accurate manner
  • Encourage and participate in teamwork and the buildings success through a positive attitude
  • Communicating priority POs and aging receiving not completed
  • Receive and organize returned/unfinished assignments
  • Research and resolve issues related to receiving to ensure accuracy.

Pharmacy Office Assistant

Pharmasave Pharmacy
08.2021 - 09.2022
  • Greeted customers and responded to questions with friendly, knowledgeable assistance
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Assisted pharmacy staff with preparing medications and filling orders
  • Assisted pharmacists by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Counted and labeled prescriptions with correct item and quantity
  • Communicated instructions to patients or caregivers about proper use and storage of drugs
  • Updated computer system with current customer, payment and inventory information
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Greeted customers at the counter and provided excellent customer service
  • Completed cash register transactions by handling credit and cash payments using the pharmacy register system
  • Assisted customers in selecting over-the-counter medications and health care products.

Cashier

Tim Horton Bow valley college
03.2017 - 02.2020
  • Greeted customers entering the store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required.

Sales Associate / Cashier (Seasonal)

Hudson Bay Company
10.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked the store system for merchandise at other sites
  • Managed returns, exchanges and refunds in accordance with store policy
  • Answered customer questions about sizing, accessories, and merchandise care
  • Solved customer challenges by offering relevant products and services
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate & Cashier /Customer Service

Target Canada
11.2013 - 11.2014
  • Welcome customers in a professional manner and friendly manner
  • Assist customers in product selections and based on their needs
  • Fitting room/ making labels and organizing
  • Hanging clothes, sizing and organizing
  • Manage a high volume of customers in a courteous and friendly way
  • And, inform customers about available products, ongoing sales, discounts and promotions, upsell and help the team achieve targets.

Education

Medical Terminology Specialization/ Medical Terminology I, II Certificate -

Rice University
02.2024

Federal Income Tax Level 1 Certificate Tax Expert/Accounting -

H&R Block
Calgary, AB
12.2023

Diploma Medical Terminology/ Pharmacy Office Assistant -

Heritage College
Calgary, AB
08.2022

High School Diploma -

Crescent Heights High School
Calgary, AB
06.2013

Certificate Economics -

Mount Royal University
Calgary, AB
04.2010

Skills

  • Administrative Leadership
  • Sales and Customer Service
  • Time management skills
  • Active Listening
  • Relationship Building
  • Team Leadership
  • Microsoft Office
  • Fast Thinking
  • Cross-cultural communication
  • Fluent in Urdu, Hindi, Punjabi

Languages

Fluent in English
Urdu
Hindi
Punjabi

References

Reference will be given upon request. Thank you

Timeline

Office Administrative / Coordinator

Lowes Distribution
04.2022 - Current

Pharmacy Office Assistant

Pharmasave Pharmacy
08.2021 - 09.2022

Cashier

Tim Horton Bow valley college
03.2017 - 02.2020

Sales Associate / Cashier (Seasonal)

Hudson Bay Company
10.2015 - 12.2015

Sales Associate & Cashier /Customer Service

Target Canada
11.2013 - 11.2014

Medical Terminology Specialization/ Medical Terminology I, II Certificate -

Rice University

Federal Income Tax Level 1 Certificate Tax Expert/Accounting -

H&R Block

Diploma Medical Terminology/ Pharmacy Office Assistant -

Heritage College

High School Diploma -

Crescent Heights High School

Certificate Economics -

Mount Royal University

Similar Profiles

CREATE PROFILE
Amna Majid