Amna Butt
Summary
Versatile Full Stack Web Developer with hands-on experience in both frontend and backend technologies, including HTML, CSS, JavaScript, React, Node.js, and database management. Adept at developing responsive, user-friendly web applications while ensuring smooth and efficient user interactions. Strong background in customer service, with a proven ability to resolve issues and provide exceptional support, enhancing customer satisfaction. Excellent communication, problem-solving, and teamwork skills, eager to bring both technical expertise and customer-focused solutions to a dynamic team.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
IBEX Global
10.2024 - 03.2025
Provided exceptional customer support through phone, email, and live chat, resolving inquiries and issues in a timely and professional manner. Assisted customers with product information, order processing, and troubleshooting technical issues. Maintained a high level of customer satisfaction by ensuring accurate and efficient service. Collaborated with team members to improve processes and enhance the overall customer experience.Multi-tasking by using different software like Apollo,Jira,Genesys and OkTA
Sale Promotions Specialist
MAAQ Services
12.2023 - 06.2024
Sale Force Department
Software Webpages (Development) Promotion Packages for Website services
Web Developer
Freelance Web Programmer Php Mysql Coding
08.2023 - 10.2023
Built responsive websites and web applications using HTML, CSS, JavaScript, and React, while developing backend APIs with Node.js and integrating databases. Collaborated with clients to understand requirements and delivered scalable solutions. Optimized performance, debugged issues, and ensured seamless integration between frontend and backend systems.
Education
Diploma - Web Development
PNY Training
Lahore01-2023
Bachelor of Science - Robotics
UCP
Lahore01-2023
Intermediate Certificate - Computer Sciences
KIPS College
Lahore01-2022
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Web Development
- Client Advising
- WorkForce Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Customer Service Specialist
IBEX Global
10.2024 - 03.2025
Sale Promotions Specialist
MAAQ Services
12.2023 - 06.2024
Web Developer
Freelance Web Programmer Php Mysql Coding
08.2023 - 10.2023
Diploma - Web Development
PNY Training
Bachelor of Science - Robotics
UCP
Intermediate Certificate - Computer Sciences
KIPS College
Similar Profiles
Herlin CuestaHerlin Cuesta
Insurance Agent at IBEX GlobalInsurance Agent at IBEX Global
Ashley MartisAshley Martis
Customer Service Representative at IBEX GlobalCustomer Service Representative at IBEX Global
Mubashir MahesarMubashir Mahesar
Customer Success Specialist at IBEX GlobalCustomer Success Specialist at IBEX Global