Amna Al Hassan
Summary
Enthusiastic and customer-focused Business student at Conestoga College with hands-on retail experience as a Sales Associate at Zara. Skilled in customer service, cash handling, and problem-solving in fast-paced environments. Proven ability to work collaboratively, manage time efficiently, and adapt to new challenges. Seeking to bring strong communication and teamwork skills to a dynamic and customer-driven role.
Overview
5
5
years of professional experience
Work History
Sales Associate
Zara Clothing
10.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Summer Camp Counselor
Dovercourt Recreation Centre
07.2018 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
Education
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash register operation
- Stocking and receiving
Languages
Arabic
Native or Bilingual
English
Full Professional
Team Player Award
In Grade 8, I received the Team Player Award for consistently supporting my classmates both academically and socially. I regularly helped others with assignments and provided translation support for students who needed help understanding instructions. I was known to being dependable, caring, and quick to offer assistance whenever someone faced a challenge. This award recognized my strong sense of teamwork, empathy, and commitment to creating a positive classroom environment.
Timeline
Sales Associate
Zara Clothing
10.2022 - 05.2023
Summer Camp Counselor
Dovercourt Recreation Centre
07.2018 - 09.2018
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
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