Ammy Gill
Surrey,BC
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
2
2
years of professional experience
Work History
Travel Expert
Sell Off Vacations
02.2022 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Developed promotional materials for travel packages to market hot destinations.
- Generated reports on travel trends and customer feedback to inform business goals.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Travel Expert
Sohi Vacations
02.2022 - 02.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
BBA - Accounting And Finance
St Clair College
Windsor, ON05.2019
BBA - Accounting
PCTE College
Ludhiana04.2017
Skills
- Hotel Booking
- Special Needs Clients
- Credit Card Payments
- Travel Accommodations
- Airline Rules
- Customer Satisfaction
- Travel Research
- Travel Insurance
- Reservation Management
- Relationship Management
- Billing Procedures
- Itinerary Preparation
- Collect Payments
Timeline
Travel Expert
Sell Off Vacations
02.2022 - Current
Travel Expert
Sohi Vacations
02.2022 - 02.2023
BBA - Accounting And Finance
St Clair College
BBA - Accounting
PCTE College
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