Ammara Hasan
Bolton,Canada
Summary
Dynamic professional with a proven track record at State Life Insurance Corporation, excelling in client management and operational coordination. Adept at maintaining service standards and fostering team collaboration, I leverage strong record-keeping skills to enhance customer relationships and drive efficiency in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Services & Administrative Supervisor
State Life Insurance Corporation
, Pakistan
01.2013 - 01.2024
- Engaged with clients respectfully and professionally to address needs
- Maintained accurate and confidential records
- Collaborated with teams to achieve service standards
- Facilitated daily service operations in fast-paced environment
Kitchen & Service Assistant
Largess Food Services
, Pakistan
01.2011 - 01.2013
- Served meals and assisted customers to enhance dining experience
- Ensured cleanliness and adhered to food safety standards to maintain a safe kitchen environment
- Supported meal preparation and executed back-of-house tasks to ensure timely service
Office & Operations Coordinator
4Less International
, Pakistan
01.2004 - 01.2011
- Maintained clean and organized work and food-handling areas
- Coordinated daily operations and staff activities
- Followed safety, hygiene, and cleanliness guidelines
- Managed inventory and executed operational tasks
- Delivered customer service and support
Education
Master of Arts -
International Relations
Karachi, PakistanBachelor of Arts -
Education
Karachi, PakistanSkills
- Customer relationship management
- Client management
- Operational coordination
- Record keeping
- Service standards
- Team collaboration
Certification
• Food Handler Certificate
• Smart Serve Certification
• ORCA Certificate – Ontario Retirement Communities Association
• CPR & First Aid Certification
• TB Test – Cleared
• Housekeeping Certificate – ACHEV
• Principles of Administration Certificate – YMCA
• COVID-19 Vaccinated
• Next Path Programme in process – Humber Polytechnic Toronto
LLQP with The Experior MGA Canada(In process)
• Smart Serve Certification
• ORCA Certificate – Ontario Retirement Communities Association
• CPR & First Aid Certification
• TB Test – Cleared
• Housekeeping Certificate – ACHEV
• Principles of Administration Certificate – YMCA
• COVID-19 Vaccinated
• Next Path Programme in process – Humber Polytechnic Toronto
LLQP with The Experior MGA Canada(In process)
References
- Ms. Marmayee Gangal, Project Manager, WP4W Program
- Ms. Dahlia, Career Counsellor, ACHEV Mississauga
Volunteer Experience
Caledon Community Services, Bolton, Ontario, Assisted with community programs and services, Supported meal setup, service coordination, and cleanup, Followed food safety, hygiene, and sanitation standards, Assisted clients respectfully and professionally, Worked collaboratively with staff and volunteers
Languages
English
Punjabi
Urdu
Hindi
Timeline
Client Services & Administrative Supervisor
State Life Insurance Corporation
01.2013 - 01.2024
Kitchen & Service Assistant
Largess Food Services
01.2011 - 01.2013
Office & Operations Coordinator
4Less International
01.2004 - 01.2011
Master of Arts -
International Relations
Bachelor of Arts -
Education