Ammara Amjad
Milton,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Babysitter
Private Care
01.2018 - 04.2023
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
Customer Service Manager
Walmart
03.2013 - 06.2015
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved and reduced customer complaints while prioritizing customer satisfaction
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Walmart
04.2012 - 03.2013
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Maddersa Tul Bannat
Toronto, ON06.2012
Skills
- Reliability and punctuality
- Dependable and Responsible
- Behavior Management
- Conflict Resolution
- Team Building and Leadership
- Policy Enforcement
- Turnover Minimization
- Interpersonal Relations
- Excellent time management skills
- Quality Assurance
- Fiscal Management
- Microsoft Outlook, Word, and Excel
Languages
Urdu
Native or Bilingual
Arabic
Professional Working
Punjabi
Native or Bilingual
Timeline
Babysitter
Private Care
01.2018 - 04.2023
Customer Service Manager
Walmart
03.2013 - 06.2015
Sales Associate
Walmart
04.2012 - 03.2013
High School Diploma -
Maddersa Tul Bannat
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