Ammar Sharif
New Glasgow,NS
Summary
Dynamic and reliable professional with a proven track record at Michelin Tire, excelling in manufacturing and safety protocols. Demonstrated adaptability and commitment to continuous improvement, enhancing process efficiency and quality assurance. Skilled in materials management and equipped with strong problem-solving abilities, consistently achieving on-time deliveries and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Production Operator
Michelin Tire
08.2024 - Current
- Followed detailed production plans to meet deadlines and achieve ontime deliveries.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Maintained flexibility to work 12 hour rotating shifts, including nights and weekends, as needed
Line Cook
Main Street Cafe ( Maritime Inn)
07.2022 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Bakery Supervisor
Cloverville Enterprises
09.2021 - 05.2024
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
Purchaser
Saudi Airconditioning Manufacturing Company
05.2018 - 08.2021
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Evaluated vendor performance, ensuring compliance with company standards and expectations.
- Researched suppliers based on availability, quality, selection, and price.
- Developed strategic sourcing plans to identify potential cost-saving opportunities.
- Collaborated with cross-functional teams to implement procurement strategies for new projects.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
Senior Customer Service Representative
Amazon
09.2015 - 03.2018
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Education
BBA - Business Administration
Madurai Kamaraj University
Madurai, India07-2017
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Assembly and production
- Safety protocols adherence
- Materials handling
- Equipment monitoring
- Materials management
- Process improvement
- Quality assurance
- Continuous improvement mindset
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Production Operator
Michelin Tire
08.2024 - Current
Line Cook
Main Street Cafe ( Maritime Inn)
07.2022 - 05.2024
Bakery Supervisor
Cloverville Enterprises
09.2021 - 05.2024
Purchaser
Saudi Airconditioning Manufacturing Company
05.2018 - 08.2021
Senior Customer Service Representative
Amazon
09.2015 - 03.2018
BBA - Business Administration
Madurai Kamaraj University
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