Ammar Mangroliya
Scarborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Knew Sales Group
06.2023 - Current
- Managed and resolved over 60 customer inquiries and complaints daily, achieving a 95% resolution rate.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized CRM tools to document and track customer interactions, resulting in a 40% reduction in repeat issues.
- Trained 10 new team members, ensuring they were well-versed in company policies and service standards.
Shelf Stocker
DMart Store
02.2022 - 03.2023
- Helped customers locate desired items and transfer oversized items to vehicles.
- Managed inventory for over 500 SKUs, ensuring 98% product availability and minimizing stockouts.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Conducted weekly inventory audits, identifying discrepancies and adjusting stock levels, leading to a 15% decrease in inventory shrinkage.
- Regularly managed and lifted stock weighing up to 50 lbs, ensuring efficient restocking and maintenance of store aisles.
Education
Project Management - Advance Project Management Information Technology
Lambton College of Applied Arts And Technology
Toronto01.2025
Skills
- Data Entry
- Call Management
- Upselling and Cross-Selling
- Report Generation
- Inventory Management
- Team Leadership & Training
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
Institute of Retail Management and Customer Relations (IRMCR)
- Certification Date: March 2022
- Certification ID: IRMCR-2022-3478
Timeline
Customer Service Representative
Knew Sales Group
06.2023 - Current
Shelf Stocker
DMart Store
02.2022 - 03.2023
Project Management - Advance Project Management Information Technology
Lambton College of Applied Arts And Technology
Institute of Retail Management and Customer Relations (IRMCR)
- Certification Date: March 2022
- Certification ID: IRMCR-2022-3478
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