Summary
Overview
Work History
Education
Skills
Timeline
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Ammar Bharmal

Toronto,ON

Summary

Dynamic tech professional with over two years of extensive experience in customer support and technical problem-solving within high-tech environments. Known for exceptional analytical skills and the ability to navigate complex customer interactions, I bring a proactive approach and a deep commitment to enhancing user satisfaction. With a strong foundation in technical support systems like Zendesk, Slack, and Intercom, I excel in fast-paced settings, driving improvements that benefit both users and operations. Passionate about blockchain and cryptocurrency innovations, I am eager to leverage my technical expertise and customer-centric mindset to contribute to the growth and success of cutting-edge tech and fintech companies.

Overview

3
3
years of professional experience

Work History

Client Support Specialist

ResQ
Toronto, Ontario
03.2023 - Current
  • Serve as the primary point of contact for client and vendor communications, handling inquiries and resolving issues swiftly using platforms like Zendesk, Slack, and Intercom.
  • Manage and prioritize work order dispatching to ensure timely and efficient resolution of customer requests, contributing to enhanced operational efficiency and customer satisfaction.
  • Provide detailed and accurate responses to client and vendor inquiries through emails, chats, and phone calls, maintaining high standards of professionalism and courtesy.
  • Play a key role in the publication and management of service vendor quotations, facilitating informed decision-making and enhancing client engagement.
  • Collaborate closely with the customer experience team to refine and optimize internal processes, leading to improved service delivery and customer experience.
  • Excel in a fast-paced environment, leveraging strong organizational and technical skills to contribute to the team’s success and uphold the company’s commitment to quality service.

Technical Support Advisor

ResQConcentrix
Peterborough
12.2020 - 07.2022
  • Delivered comprehensive support for technical issues, including hardware, software, and networking challenges, ensuring detailed documentation and follow-up.
  • Collaborated closely with multiple departments to resolve customer issues promptly, enhancing the overall customer experience.
  • Participated in after-hours support rotation, providing 24/7 service to global customers, adept at navigating high-pressure environments to meet and exceed customer expectations.

Education

Hospitality And Tourism Operations Management

Fleming College
Peterborough, ON
01-2021

Skills

  • Technical Skills: Proficient in Zendesk, Slack, Kustomer, Dialpad
  • Languages: English (Fluent)
  • Cryptocurrency: Extensive personal experience in trading and investing in cryptocurrencies, including Bitcoin and Ethereum
  • Soft Skills: Strong communication, meticulous attention to detail, high integrity, excellent problem-solving abilities, team collaboration

Timeline

Client Support Specialist

ResQ
03.2023 - Current

Technical Support Advisor

ResQConcentrix
12.2020 - 07.2022

Hospitality And Tourism Operations Management

Fleming College

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Ammar Bharmal