AMMANDA GARCIA
Santa Paula
Summary
Property Manager with a strong background in operational efficiency and tax credit compliance within senior housing. Expertise in fostering positive tenant relationships through effective communication and community engagement, while managing onsite staff and ensuring compliance with eligibility standards.
Overview
11
11
years of professional experience
Work History
Resident Manager
Cabrillo Economic Development Coporation
Santa Paula
2026.03 - Current
- Managed tax credit compliance for Section 8 housing in 148-unit senior community.
- Supervised onsite staff, optimizing property operations and service delivery.
- Conducted income and annual recertifications to maintain eligibility standards.
- Collected rent and managed receivables, ensuring consistent cash flow for operations.
- Coordinated tenant relations and resolved disputes, enhancing community atmosphere.
- Facilitated reasonable accommodations and modifications for residents' needs.
- Trained new staff on property management practices and resident service protocols.
- Maintained accurate records of rental agreements, leases, and tenant information.
- Oversaw property maintenance schedules and addressed repair requests promptly.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Organized community meetings for residents.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
On-site Property Manager
GSF Properties Inc.
Bakersfield
2021.08 - 2026.03
- On-site resident manager for 81-plus units, apartments, and townhomes.
- Handled work orders, scheduled vendors, and ensured maintenance was done.
- Move-ins and move-outs. Also includes ensuring the apartment is ready to lease. Estimates and revised move-out statements for move-outs.
- Maintain high occupancy.
- Handled rent collection, payables, and receivables. Continually contacted residents for delinquency.
- Enforced community rules and served 3-day notices to perform notices. This includes processing evictions when rules and regulations are not followed.
- Reported to the regional manager and supervisor with weekly and monthly reports. Weekly reports included vacancy, delinquency, guest card inquiries, and move-out turnover reports. Monthly reports include supplemental, rent roll, lighting checklist, tools inventory listing, property inspections, and market surveys.
- Knowledge in Section 8, and other housing programs. Worked in low income housing.
- Credit and background checks are conducted through third-party software or used in AppFolio.
- Greet customers, tenants, and potential clients as they walk in, noting guest cards.
- Marketing experience through Appfolio, Google Business, Rent.com, and Apartments.com. Used AI agents, such as Lisa from AppFolio and ElseAI, for marketing purposes.
- Worked with several vendors and a maintenance team for maintenance repairs, major repairs, plumbing, electrical, and more.
- Experience with biohazard units. Worked with vendors to prepare units for biohazard cleaning and repairs.
- Handled community events such as raffles, decoration competitions, early bird raffles, and monthly newsletters for the residents.
- Answered up to eight phone lines.
- Organization of records, documents, mail, customer/tenant, and company information.
Assistant Property Manager
Belcourt Apartments
Bakersfield
2019.10 - 2021.08
- Helped manage a gated 160-unit community that included a pool, gym, and clubhouse.
- Assisted in managing tenant communications and resolving inquiries promptly.
- Coordinated maintenance requests and scheduled repairs for apartments effectively.
- Supported lease administration by preparing documents and ensuring compliance.
- Organized property showings and facilitated prospective tenant tours successfully.
- Monitored rental payment processes and followed up on delinquent accounts efficiently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Prepared renewals and effectively posted/mailed renewals before the lease agreement ended.
- Posted notices to pay to delinquent units, and informed the manager or supervisor to submit for eviction.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Conducted market research to determine competitive rental rates for properties.
- Emailed daily reports to the supervisor, such as vacancy and turnover reports.
- Emailed the supervisor the time card weekly.
Customer Service Representative
Conduent
Bakersfield
2017.05 - 2018.09
- Worked in technical support for multiple devices, such as Apple Watches, iPads, iPhones, Macs, emails, passwords, and other Apple Software inquiries.
- Assisted customers with inquiries and provided timely solutions.
- Resolved complaints through active listening and problem-solving skills.
- Collaborated with team members to enhance service delivery standards.
- Handled high call volumes while ensuring customer satisfaction remained a priority.
- Educated customers on products and services to facilitate informed decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Office Clerk/Property Management
Moss Real Estate
Bakersfield
2015.09 - 2017.01
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for agents.
- Supported real estate agents with documentation preparation and client communication.
- Updated property listings on company website and ensured accuracy of information.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Supported office clerical functions using word processing and other software, email and office machines.
- Contacted customers regarding account updates and potential problems.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Updated customer accounts information in the database system accurately.
- Directed clients and guests to correct departments, rooms, and staff members.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
Education
High School Diploma -
Monterey Bay Academy
Watsonville, CA2014-06
Some College (No Degree) - Business Administration
Bakersfield College
Bakersfield, CA2017-04
Some College (No Degree) - Real Estate
America School of West Real Estate
Bakersfield, CASkills
- Tax credit compliance
- Fair housing compliance
- Lease administration
- Property management
- Maintenance coordination
- Rent collection
- Vendor management
- Market research
- Property management software
- Yardi software
- Accounting operations
- Microsoft software knowledge (Outlook, Excel, Word, etc)
- Able to learn applications and computer software easily
- Problem solving
- Time management
- Organizational skills
- Adaptability and flexibility
- Communication skills
- Marketing and advertising
- Yardi software
Timeline
Resident Manager
Cabrillo Economic Development Coporation
2026.03 - Current
On-site Property Manager
GSF Properties Inc.
2021.08 - 2026.03
Assistant Property Manager
Belcourt Apartments
2019.10 - 2021.08
Customer Service Representative
Conduent
2017.05 - 2018.09
Office Clerk/Property Management
Moss Real Estate
2015.09 - 2017.01
High School Diploma -
Monterey Bay Academy
Some College (No Degree) - Business Administration
Bakersfield College
Some College (No Degree) - Real Estate
America School of West Real Estate