AMMANDA GARCIA
Bakersfield
Summary
Property Manager with extensive experience in customer service and property management. Proven ability to enhance operational efficiency and expand property portfolios. Strong sales skills and critical thinking capabilities facilitate effective communication across all organizational levels.
Overview
10
10
years of professional experience
Work History
On-site Property Manager
GSF Properties Inc.
Bakersfield
08.2021 - Current
- On-site resident manager for 81-plus units, apartments, and townhomes.
- Organization of records, documents, mail, customer/tenant, and company information.
- Handled work orders, scheduled vendors, and ensured maintenance was done.
- Move-ins and move-outs. Also includes ensuring the apartment is ready to lease. Estimates and revised move-out statements for move-outs.
- Maintain high occupancy.
- Handled rent collection, payables, and receivables. Continually contacted residents for delinquency.
- Enforced community rules and served 3-day notices to perform notices. This includes processing evictions when rules and regulations are not followed.
- Reported to the regional manager and supervisor with weekly and monthly reports. Weekly reports included vacancy, delinquency, guest card inquiries, and move-out turnover reports. Monthly reports include supplemental, rent roll, lighting checklist, tools inventory listing, property inspections, and market surveys.
- Knowledge in Section 8, and other housing programs. Worked in low income housing.
- Credit and background checks are conducted through third-party software or used in AppFolio.
- Greet customers, tenants, and potential clients as they walk in, noting guest cards.
- Marketing experience through Appfolio, Google Business, Rent.com, and Apartments.com. Used AI agents, such as Lisa from AppFolio and ElseAI, for marketing purposes.
- Answered up to eight phone lines.
- Worked with several vendors and a maintenance team for maintenance repairs, major repairs, plumbing, electrical, and more.
- Experience with biohazard units. Worked with vendors to prepare units for biohazard cleaning and repairs.
- Handled community events such as raffles, decoration competitions, early bird raffles, and monthly newsletters for the residents.
Assistant Property Manager
Belcourt Apartments
Bakersfield
10.2019 - 08.2021
- Helped manage a gated 160-unit community that included a pool, gym, and clubhouse.
- Assisted in managing tenant communications and resolving inquiries promptly.
- Coordinated maintenance requests and scheduled repairs for apartments effectively.
- Supported lease administration by preparing documents and ensuring compliance.
- Organized property showings and facilitated prospective tenant tours successfully.
- Monitored rental payment processes and followed up on delinquent accounts efficiently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Prepared renewals and effectively posted/mailed renewals before the lease agreement ended.
- Posted notices to pay to delinquent units, and informed the manager or supervisor to submit for eviction.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Conducted market research to determine competitive rental rates for properties.
- Emailed daily reports to the supervisor, such as vacancy and turnover reports.
- Emailed the supervisor the time card weekly.
Customer Service Representative
Conduent
Bakersfield
05.2017 - 09.2019
- Worked in technical support for multiple devices, such as Apple Watches, iPads, iPhones, Macs, emails, passwords, and other Apple Software inquiries.
- Assisted customers with inquiries and provided timely solutions.
- Resolved complaints through active listening and problem-solving skills.
- Collaborated with team members to enhance service delivery standards.
- Handled high call volumes while ensuring customer satisfaction remained a priority.
- Educated customers on products and services to facilitate informed decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Office Clerk/Property Management
Moss Real Estate
Bakersfield
09.2015 - 01.2017
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for agents.
- Supported real estate agents with documentation preparation and client communication.
- Updated property listings on company website and ensured accuracy of information.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Supported office clerical functions using word processing and other software, email and office machines.
- Contacted customers regarding account updates and potential problems.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Updated customer accounts information in the database system accurately.
- Directed clients and guests to correct departments, rooms, and staff members.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
Education
Some College (No Degree) - Business Administration
Bakersfield College
Bakersfield, CA04-2017
High School Diploma -
Monterey Bay Academy
Watsonville, CA06-2014
Some College (No Degree) - Real Estate
America School of West Real Estate
Bakersfield, CASkills
- Able to learn applications and computer software easily
- Microsoft software knowledge (Outlook, Excel, Word, etc)
- Experience in QuickBooks
- Lease administration
- Maintenance coordination
- Market research
- Vendor management
- Problem solving
- Communication skills
- Time management
- Accounting operations
- Marketing and advertising
- Fair housing compliance
- Rent collection
Timeline
On-site Property Manager
GSF Properties Inc.
08.2021 - Current
Assistant Property Manager
Belcourt Apartments
10.2019 - 08.2021
Customer Service Representative
Conduent
05.2017 - 09.2019
Office Clerk/Property Management
Moss Real Estate
09.2015 - 01.2017
Some College (No Degree) - Business Administration
Bakersfield College
High School Diploma -
Monterey Bay Academy
Some College (No Degree) - Real Estate
America School of West Real Estate