AMJAD HASAN
Vancouver,BC
Summary
Results-driven Customer Success & Sales Professional with 20+ years of experience in IT solutions, SaaS, and B2B sales, specializing in customer engagement, technical account management, and revenue growth. Adept at building strong relationships with both technical and business stakeholders, driving product adoption, and identifying upsell opportunities. Combines technical acumen (SAP, Integration Technologies, Event-Driven Architecture) with customer-centric sales strategies to ensure long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior BDM/ Technical Advisor
Ctrl-Alt-Delete Co. (IT Managed Services Provider)
03.2025 - Current
- Developed and executed strategic business development plans to drive revenue growth.
- Identified and cultivated relationships with key stakeholders to enhance market presence.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Led cross-functional teams in implementing initiatives that improved customer engagement.
- Increased revenue by identifying and pursuing new business opportunities in target markets.
- Optimized lead generation efforts through targeted outreach and effective networking at industry events.
Regional BDM
ITIDEAS Vancouver BC
04.2024 - 02.2025
- Company Overview: ITIDEAS is part of TPN Group with 5-sister companies and more than 250 employees across Canada. Specialized in cybersecurity, IT Security, IT MSP, MS Licensing, Professional services, and dealership of top brands in IT HW/SW.
- Built strong client relationships, resulting in a 95% client retention rate. Handling various B2B clients in BC region, for mid-market segment with turnover of $50 Million or above.
- Developing & maintaining strategic business relationship with clients for recurring revenue opportunities.
- Collaborate with cross-functional teams, to ensure seamless service delivery and client satisfaction.
- Well versed in using MS Teams for calls, remote training, file sharing, and many more.
- Maintaining professional approach and ethics while dealing with client by emails, phone calls, and try to give them a prompt response on their any business-related queries.
- Good working experience with family owned business, retail/manufacturing/services and different NGO’s, Foodbanks, Charity Organization, and Not-For-Profit organization, societies/foundations, and many more.
Sales Manager
IntelliSoft Ltd. SAP Gold partner
06.2022 - 03.2024
- Spearheaded sales initiatives for different SAP solutions, leading to a 25% increase in annual revenue.
- Build and maintain strong relationships with C-level executives, IT directors, and decision-makers to understand their business needs and propose tailored business solutions.
- Led pre-sales and proposal activities, including RFP responses and solution presentations, securing high-value contracts.
- Coordinated with cross-functional teams to deliver tailored cloud-based solutions, including S4 HANA and SAP Ariba, SAP PP, for diverse industries.
- Drove strategic relationship development with Fortune 500 clients and closed some big tickets sales $1.4M or above.
Business Development Manager
BizHope Pvt. Ltd
08.2019 - 05.2022
- Orchestrated strategic sales to Fortune 500 firms
- Sold innovative Enterprise Cloud and Content Management solutions
- Fostered relationships with 9 crucial accounts, generating over a million dollars in revenue
Business Analyst
Excellence Excavating
10.2018 - 08.2019
- Gave life into a dormant account and gained access to Project Manager and IT Director at a well-known bank. Managed a complex sales cycle of a comprehensive full-suite opportunity that led to $1.4 million in revenue, with $600,000 future services for SAP End-User training and implementations.
- After 3 failed attempts by other sales executives with a global automobile company, secured a major contract, winning against 2 competitive vendors, to deploy SAP resources for ERP projects valued over $1.8 million.
- Orchestrated the successful closure of a high-stakes Domain Migration Project deal with a leading global automobile company and its entities; collaborated with 55 independent departments, 35 legal entities, and oversaw the migration of 60,000 users, generating $1.5 million in sales revenue.
- Contract Job
Education
Masters - Cybersecurity
University of London-UK
Master of Business Administration - Marketing
Preston University
01.2005
Skills
Core Competencies
✔ Customer Success Leadership – Onboarding, adoption, and retention strategies for SAP AEM/EDA customers
✔ Technical Account Management – Deep expertise in SAP BTP, CPI, Event-Driven Architecture, and middleware (Kafka, IBM MQ)
✔ Revenue Growth & Expansion – Proven ability to identify upsell/cross-sell opportunities ($1M deals closed)
✔ Pre-Sales & Solution Consulting – Technical presentations, RFP responses, and C-level negotiations
✔ Multi-Client Portfolio Management – Organized and efficient with 95% retention rates in past roles
✔ Voice of the Customer (VoC) – Gathering feedback to influence product roadmaps and improve adoption
Technical Expertise
SAP Ecosystem: BTP, AEM, CPI, S/4HANA, SuccessFactors
Middleware/EDA: Kafka, IBM MQ, TIBCO, RabbitMQ, Open-Source Messaging
Cloud: SaaS/PaaS/IaaS, AWS/Azure, SAP Cloud
Other: API Integration, Java/JavaScript basics, AI/ML awareness
Certification
- SAP Business byDesign CRM
- SAP Business Technology Platform in a Nutshell
- SAP All-in-One Business Associate
- SAP Pre-Sales Consultant Certification
- SAP CRM Certified Consultant
- AI Generative at SAP Certification
- AI Generative Fundamentals at Databricks Certified
- Business Analytic Certified @ Pennsylvania University, USA
- ITIL V.4 (in-progress)
- Cisco Duo Security, System Admin
- Google Project Management Certified
- IT Service Management
- ConnectWise Sales Professional
- Contract Management – Successful Negotiations Skills Certified @ University of Michigan
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Timeline
Senior BDM/ Technical Advisor
Ctrl-Alt-Delete Co. (IT Managed Services Provider)
03.2025 - Current
Regional BDM
ITIDEAS Vancouver BC
04.2024 - 02.2025
Sales Manager
IntelliSoft Ltd. SAP Gold partner
06.2022 - 03.2024
Business Development Manager
BizHope Pvt. Ltd
08.2019 - 05.2022
Business Analyst
Excellence Excavating
10.2018 - 08.2019
Masters - Cybersecurity
University of London-UK
Master of Business Administration - Marketing
Preston University
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