AMJAD CHOWDHURY
Executive Aviation & Fuels LTD.
SASKATOON,CANADA
6
years of professional experience
I strive to apply problem-solving and critical-thinking skills to identify innovative solutions and overcome complex challenges. Building strong relationships with clients and stakeholders is central to my approach, ensuring exceptional customer satisfaction and fostering long-term business partnerships. I am committed to continuously improving and streamlining processes to optimize workflow and drive cost savings. Promoting a positive and inclusive work culture through the principles of diversity, equity, and inclusion is a priority in my professional endeavors. I uphold a strong work ethic, exhibit professionalism, and maintain high ethical standards in all aspects of my work.
Work History
CUSTOMER SERVICE LEAD AGENT
3 Years- Lead the processing of refunds and exchanges, ensuring accuracy and timeliness while providing guidance to the team, particularly for WestJet, Porter, Flair, and Sunwing.
- Supervise check-in counter operations, optimizing efficiency and ensuring exceptional customer service for passengers of WestJet, Porter, Flair, and Sunwing.
- Coordinate boarding gate activities, including passenger announcements and boarding procedures, while overseeing team performance.
- Manage bridging operations, facilitating smooth transitions between terminal and aircraft for passengers and crew.
- Compile and generate reports on operational metrics, contributing insights for performance improvement.
- Engage with crew members to coordinate passenger services and resolve issues during flight operations.
- Assist in flight operation control, addressing arising problems and ensuring adherence to safety protocols.
- Lead troubleshooting efforts for unexpected challenges, implementing effective solutions to minimize disruptions.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Sales Representativve (Store)
3 Months- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Exceeded sales targets through effective planning and goal setting.
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
2 Years 2 Months- Processed payments, returns, and exchanges accurately, ensuring smooth transactions.
- Executed opening and closing procedures, maintaining store readiness.
- Delivered courteous service, enhancing customer satisfaction.
- Trained new team members, fostering a collaborative environment.
- Maintained a clean, organized checkout area, ensuring a positive last impression for customers and supporting the store's professional image.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BACHELOR OF COMMERCE (B. COM)
HIGH SCHOOL GRADUATION
IGCSE O'LEVELS
Skills
Communication Skills
Attention to Detail
Decision-Making
Corporate Software
Customer Service
Teamwork
Frontline Service
Complaint Handling
Financial Transactions
Needs Assessment
Process Improvement
Document Management
Training Development
Accounting Support
Professional Development
Conflict Resolution
Sales Techniques
Time Management
Data Analysis
Quality Assurance
Customer Retention
Email etiquette
Payment processing
Cash handling
Additionalinformation - Volunteerexperience
Community Engagement - Got involved in organizing community events, festivals, or fundraisers that bring people together, fostering a sense of belonging and strengthening community bonds.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Sales Representativve (Store)
SaskTel
09.2024 - 12.2024Read More
CUSTOMER SERVICE LEAD AGENT
Executive Aviation & Fuels LTD.
10.2023 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
Walmart
05.2019 - 07.2021Read More
Academia
IGCSE O'LEVELS
Read More
University of Saskatchewan
BACHELOR OF COMMERCE (B. COM)
Read More
Nutana Collegiate
HIGH SCHOOL GRADUATION
Read More
Drexel International School
Read More