AMJAD CHOWDHURY
SASKATOON,CANADA
Summary
I strive to apply problem-solving and critical-thinking skills to identify innovative solutions and overcome complex challenges. Building strong relationships with clients and stakeholders is central to my approach, ensuring exceptional customer satisfaction and fostering long-term business partnerships. I am committed to continuously improving and streamlining processes to optimize workflow and drive cost savings. Promoting a positive and inclusive work culture through the principles of diversity, equity, and inclusion is a priority in my professional endeavors. I uphold a strong work ethic, exhibit professionalism, and maintain high ethical standards in all aspects of my work.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE LEAD AGENT
Executive Aviation & Fuels LTD.
10.2023 - Current
- Lead the processing of refunds and exchanges, ensuring accuracy and timeliness while providing guidance to the team, particularly for WestJet, Porter, Flair, and Sunwing.
- Supervise check-in counter operations, optimizing efficiency and ensuring exceptional customer service for passengers of WestJet, Porter, Flair, and Sunwing.
- Coordinate boarding gate activities, including passenger announcements and boarding procedures, while overseeing team performance.
- Manage bridging operations, facilitating smooth transitions between terminal and aircraft for passengers and crew.
- Compile and generate reports on operational metrics, contributing insights for performance improvement.
- Engage with crew members to coordinate passenger services and resolve issues during flight operations.
- Assist in flight operation control, addressing arising problems and ensuring adherence to safety protocols.
- Lead troubleshooting efforts for unexpected challenges, implementing effective solutions to minimize disruptions.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Sales Representativve (Store)
SaskTel
09.2024 - 12.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Exceeded sales targets through effective planning and goal setting.
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
Walmart
05.2019 - 07.2021
- Processed payments, returns, and exchanges accurately, ensuring smooth transactions.
- Executed opening and closing procedures, maintaining store readiness.
- Delivered courteous service, enhancing customer satisfaction.
- Trained new team members, fostering a collaborative environment.
- Maintained a clean, organized checkout area, ensuring a positive last impression for customers and supporting the store's professional image.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BACHELOR OF COMMERCE (B. COM) -
University of Saskatchewan
Saskatoon, SK09.2025
HIGH SCHOOL GRADUATION -
Nutana Collegiate
Saskatoon, SK07.2021
IGCSE O'LEVELS -
Academia
05.2018
Drexel International School
Saskatoon, SK07.2017
Skills
- Communication Skills
- Attention to Detail
- Decision-Making
- Corporate Software
- Customer Service
- Teamwork
- Frontline Service
- Complaint Handling
- Financial Transactions
- Needs Assessment
- Process Improvement
- Document Management
- Training Development
- Accounting Support
- Professional Development
- Conflict Resolution
- Sales Techniques
- Time Management
- Data Analysis
- Quality Assurance
- Customer Retention
- Email etiquette
- Payment processing
- Cash handling
Additionalinformation - Volunteerexperience
Community Engagement - Got involved in organizing community events, festivals, or fundraisers that bring people together, fostering a sense of belonging and strengthening community bonds.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Sales Representativve (Store)
SaskTel
09.2024 - 12.2024
CUSTOMER SERVICE LEAD AGENT
Executive Aviation & Fuels LTD.
10.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE AND CASHIER
Walmart
05.2019 - 07.2021
IGCSE O'LEVELS -
Academia
BACHELOR OF COMMERCE (B. COM) -
University of Saskatchewan
HIGH SCHOOL GRADUATION -
Nutana Collegiate
Drexel International School
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