Summary
Overview
Work History
Education
Skills
Timeline
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Amjad Aljoulani

Toronto,Canada

Summary

A dedicated and customer-focused professional with a demonstrated background in customer service roles, complemented by solid experience in staff scheduling and coordination. Proven ability to manage multiple priorities, adhere to tight deadlines, and ensure seamless operations within dynamic environments. Proficient in various software tools including Microsoft office suite and scheduling software

Overview

7
7
years of professional experience

Work History

STATION TERMINAL OPERATIONS CENTRE

AIR CANADA
10.2023 - Current
  • Administered staff scheduling procedures, including processing shift trades, sick calls, and overtime call outs, ensuring adherence to collective agreement.
  • Acted as a central point of contact for operational staffing, providing real-time workforce validation to the Shift Manager.
  • Produced and disseminated daily reports on shift activities, staffing levels, and productivity, ensuring alignment with operational requirements.
  • Collaborated with Functional Managers, Shift Managers, and Supervisors to facilitate effective communication and adherence to Staff Employee Shift Protocol.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly and courteously.
  • Demonstrated strong interpersonal skills in dealing with diverse customer needs and requests, maintaining a high level of professionalism.
  • Expert knowledge of A-CDM software

Lead Station Attendant

Air Canada
06.2021 - 10.2023
  • Excellent communication skills, both verbal and written
  • Resolved problems, improved operations and provided exceptional service
  • Gained strong leadership skills by managing projects
  • Skilled at working independently and collaboratively in a team environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Conducted departure and arrival briefings.
  • Proactive in mitigating operational issues, and able to adapt quickly in a fast-paced environment

Acting Resource Manager

Air Canada
02.2017 - 04.2019
  • Led the "Day of Operation" activities for a fleet group, ensuring the timely and safe delivery of schedules.
  • Conducted regular briefings to ensure efficient operations and facilitated effective communication among team members.
  • Collaborated with key internal and external stakeholders to ensure smooth operations and total product delivery.
  • Proactively identified operating constraints and developed appropriate solutions to maintain operational efficiency.
  • Monitored performance metrics and maintained performance management information.
  • Identified and communicated issues or weaknesses in the current schedule to the planning functions.
  • Initiated and coordinated activities related to security threats and emergencies.

Education

Associate of Arts - Aviation Operation And Safety

Seneca College of Applied Arts And Technology
North York, ON
04.2022

Skills

  • Effective communication and collaboration
  • Strong multitasking abilities and adeptness in handling multiple priorities under tight timelines
  • Leadership and team management
  • Problem-solving and decision-making
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and database management systems
  • Understanding of airport operations and scheduling processes

Timeline

STATION TERMINAL OPERATIONS CENTRE

AIR CANADA
10.2023 - Current

Lead Station Attendant

Air Canada
06.2021 - 10.2023

Acting Resource Manager

Air Canada
02.2017 - 04.2019

Associate of Arts - Aviation Operation And Safety

Seneca College of Applied Arts And Technology

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Amjad Aljoulani