AMITY DIAZ
Rancho Cucamonga
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Hoag Medical Group
Huntington Beach, United States
04.2023 - Current
- Managed patient flow efficiently to ensure a collaborative relationship with patients and Physicians.
- Experienced preceptor, instructing and mentoring newly hired staff in policy, procedure, compliance and HIPAA, ensuring a work-life balance.
- Coordinated patient appointments, managed workflow, update medical records and transmit prescription refills.
- Efficiently managed a patient load of 40+ per day, ensuring accuracy, confidence, prioritization and time management.
- Prepared patient for appointment by obtaining vital, reviewing medical history and medication management, making sure that all appropriate testing is completed prior to appointment.
Medical Assistant II
Coastal Hills Dermatology
Ladera Ranch, United States
11.2022 - 04.2023
- Assisted Physician with minor procedures, skin biopsies, and Mohs Surgery.
- Displayed strong organizational skills when managing multiple tasks simultaneously within this fast-paced practice.
- Expertise with autoclave, including monthly cleaning, spore testing and logbook accuracy.
- Educated patients on treatments and medications as directed by the Physician.
- Meticulous documentation of patient records, ensuring compliance, facilitating seamless communication with the patient.
Medical Assistant II
Children's Hospital of Orange County
Orange, CA
12.2021 - 03.2022
- Demonstrated strong ability to provide age-appropriate patient care in a friendly, safe and culturally sensitive environment.
- Expertise in administering immunizations, as ordered by the Physician, following the CDC Child and Adolescent Immunization Schedule.
- Supported Physician during examinations, obtaining vitals, preparing immunizations and calming patients to ensure a positive experience.
- Scheduled appointments, managed daily workflow, collected copays and interfaced with insurance companies.
- Volunteered to float to other clinic offices when staff was short.
Infertility Medical Assistant
USC Fertility
Los Angeles, United States
01.2019 - 12.2021
- Performed blood draws on patients, collected specimens for laboratory testing, and organized.
- Operated as a patient advocate, coordinating appointments, managing referrals, and outside resources.
- Prepared document for disposition of embryo/oocyte/sperm destructions.
- Supported the Physician in in-office procedures, diagnostic testing and IUI's.
- Offered compassion and professionalism to patients and families facing high stress during fertility treatments.
- Educated patients on medication use, storage and self-administration based on Physician orders.
Medical Assistant II
Cedars-Sinai
Marina del Rey, United States
12.2018 - 08.2019
- Assisted office with monitoring CS-Link, responding to patient messages in a timely manner.
- Scheduled appointments, handled phone calls, managed prior authorizations, including denials and appeals, ensuring an efficient high quality patient care.
- Demonstrated excellent customer service to patients by answering questions about medical procedures, and educating about insurance policies, deductibles and copays.
Lead Medical Assistant
University Hospitals of Cleveland
Solon, OH
02.2016 - 06.2017
- Educated patients and families on Immunotherapy protocols and safety, review and clarify Physician orders, answering questions efficiently and accurately.
- Monitored and maintained accuracy and organization on allergy logbook.
- Administered allergy injections, skin pricks and patch testing as ordered by the Physician, monitoring patients for adverse reactions post-injection and maintains strict safety protocols.
- Overseeing clinical staff, training new hires and providing feedback to the manager.
- Processed prior authorizations on specialty medications and coordinate with drug representatives for sample stock and education.
- Demonstrated competency while opening the medical office for both administrative and clinical daily operations.
Medical Assistant
Kaiser Permanente
Fontana, United States
08.2000 - 10.2015
- Assisted Surgeon with in-office minor procedures such as biopsies, tissue expander fills, drain removals and wound care, providing visualization and assistance with hemostats.
- Coordination and facilitation of care for the patient including scheduling surgery, pre-admission testing and/or clearance, preoperative and postoperative appointments.
- Expertise in sterile and aseptic techniques with proper PPE use. Monitoring and maintaining sterile field throughout procedures.
- Efficiently handled Surgeons OR schedule, ensuring any special equipment is available and ready on the day of surgery, to ensure a smooth daily workflow for both patient and Surgeon.
- Excellent communication with patient, answering any patient questions in a timely manner.
Education
Diploma - Medical Insurance, Billing And Coding
Ross Medical College
Niles, OH06.2016
Diploma - Medical Assistant
ConCorde Career Institute
San Bernardino05.2000
Skills
- Phlebotomy
- Wound Care
- EMR/EHR
- EKG
- Organizational Skills
- Professionalism and ethics
- Insurance verification
- Sterile technique
- Pulmonary Function Test
- Windows Excel/Word/Outlook
- HIPAA compliance
- Immunization administration
- Specimens collection and processing
- Detail-oriented
Certification
- BLS/CPR Certification
American Heart Association
- AED Heart Saver/First Aid
American Heart Association
- ICD-10 Coding/HCPCS/CPT
Ross Career College
Timeline
Medical Assistant III
Hoag Medical Group
04.2023 - Current
Medical Assistant II
Coastal Hills Dermatology
11.2022 - 04.2023
Medical Assistant II
Children's Hospital of Orange County
12.2021 - 03.2022
Infertility Medical Assistant
USC Fertility
01.2019 - 12.2021
Medical Assistant II
Cedars-Sinai
12.2018 - 08.2019
Lead Medical Assistant
University Hospitals of Cleveland
02.2016 - 06.2017
Medical Assistant
Kaiser Permanente
08.2000 - 10.2015
Diploma - Medical Insurance, Billing And Coding
Ross Medical College
Diploma - Medical Assistant
ConCorde Career Institute