Tricia Ann Cook

Administers and maintains the Kahnawà:ke Social Assistance Client Program (KSAP), assessing, developing, and implementing case plans in collaboration with service providers for clients with short-term or long-term medical issues, individuals aged 58 and older, and those with children under 5 years old.

Conducts interviews with applicants to assess the need for financial assistance and gathers relevant information to determine eligibility.

Reviews applications to ensure completeness and accuracy, ensuring all required documentation is provided.

Provides guidance and support to applicants and clients in understanding the Kahnawà:ke Social Assistance Program's policies and procedures.

Determines eligibility and benefit category in accordance with program policies.

Schedules and conducts client re-evaluations, reassessing unique circumstances, updating information as necessary, and ensuring that benefits are allocated correctly.

Determines clients' need for case plan management, collaborating with Kahnawà:ke Shako’tiiatakehnhas Community Services, the MCK Housing Unit, the Office of the Kahnawà:ke Kanien’kehá:ka Registry, Hydro Québec, and other relevant organizations as needed.

Assesses and determines the need to appoint a third-party administrator to serve as trustee for recipients requiring assistance in managing funds.

Maintains and updates client files to ensure accurate records in both the KSAP database and physical client files.

Cancels financial assistance and archives client files as needed, and submits recovery account requests to the Social Assistance Program Officer when applicable.

Conducts research on relevant topics, monitors issues impacting low-income populations to stay informed on challenges and potential solutions, keep abreast of the activities and initiatives of local organizations to stay informed about programs and services that may benefit clients, and participates in community workshops, focus groups, and other relevant forums.

Tracked financials for all Capital projects, ensuring accurate recording of expenditures in Capital Unit databases and Microsoft Excel.

Processed invoices and purchase orders, organized packing slips, and sorted, catalogued, and entered equipment rental and gravel tickets into the appropriate databases, ensuring compliance with unit procedures.

Processed and verified weekly time sheets for all Capital Unit employees, ensuring timely and accurate payroll submissions.

Managed Water & Sewer (W&S) service applications in accordance with established policies; including intake, verifications with Office of the Kahnawà:ke Kanien’kehá:ka Registry and the Accounting department, creating files, drafting agreements for review, and ensuring timely and efficient processing.

Maintained W&S records in both physical and digital formats, ensuring they remained accurate, up-to-date, and confidential.

Provided administrative support for the Capital Unit, including reception duties and general office management, ensuring smooth daily operations.