Amitsingh Rajput
Vancouver,BC
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Aunt Leah's Christmas Tree Lot
11.2023 - 12.2023
- Participated in site setup and take down, daily opening and closing of tree lot, counted and tracked tree lot inventory, identified and assessed customers' needs, wrapped and tied trees to customers' vehicles, supervised and trained volunteers, handled point of sale register, performed daily financial reconciliation and reporting, participated in unloading of suppliers' deliveries, ensured cleanliness and safety of tree lot.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Information Technology Operations Analyst
TD Insurance
05.2022 - 01.2023
- Provided customers with solutions and guidance on TD's digital assets, delivered outstanding service and sales support, addressed customer concerns, worked towards achieving set goals, worked effectively as team.
- Assessed operational performance to identify areas for improvement.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Established strong relationships with key stakeholders, fostering collaborative environment conducive to achieving shared goals.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
Customer Care Advisor
Scotiabank
11.2019 - 05.2022
- Provided personalized solutions to customers, created unique customer experience, analyzed customer needs, multitasked between internal platforms, demonstrated strong problem-solving abilities.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Utilized upselling techniques when appropriate to increase revenue while still meeting customer needs genuinely.
- Maintained detailed notes of each interaction in CRM system which allowed seamless follow-ups when necessary.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked closely with other departments to resolve complex issues quickly and effectively.
- Investigated and resolved customer inquiries and complaints quickly.
- Navigated multiple computer systems and applications to find information.
- Maintained detailed notes of each interaction in CRM system which allowed seamless follow-ups when necessary.
- Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
- Provided excellent customer care by responding to requests, assisting with financial instruments selection and handling ordering functions.
Retail Banking Officer
Scotiabank
06.2019 - 10.2019
- Deepened client relationships, provided excellent service, developed effective questioning skills, documented and controlled follow-ups, actively participated in team activities.
- Resolved customer complaints professionally, maintaining a high level of client satisfaction within branch.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
- Managed risk and ensured compliance with all federal regulations, maintaining secure banking environment for clients.
- Maintained up-to-date knowledge on industry trends, allowing for informed recommendations of relevant products/services for clients.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Exceeded sales targets consistently, demonstrating strong commitment to achieving organizational goals and objectives.
- Contributed to business development initiatives by participating in community events as representative of bank.
- Reached out, generated appointments and built new relationships to grow business.
- Promoted positive work culture within branch by actively participating in team-building activities and offering constructive feedback.
Customer Sales Representative
Bell
10.2017 - 05.2019
- Handled sales and records using ERP tools, catered to customer requirements, sold mobiles and tablets, marketed and sold Bell Fiber Optic plans, provided excellent customer service.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Verified delivery schedules and processes.
- Recognized as top performer within sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced overall customer experience by providing personalized recommendations based on their preferences and needs.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Contacted potential customers to capitalize on sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Participated in ongoing product training sessions, ensuring comprehensive understanding of offerings to better assist customers.
Senior Operations Executive
BNY Mellon
10.2012 - 12.2015
- Roles & Responsibilities –
1. To settle transaction trades before Value Date & cut off time for all currencies in RUFUS application.
2. Settlement includes Subscriptions, Redemptions, Dividend Reinvestment, Retrocession, Transfer In, Transfer Out, SWITCH (BUY), SWITCH (SELL), and NSCC or NSCC with commission which has to settled in RUFUS application.
3. Checking Investor details, Deal Ref number, Fund Code, Currency, Amount, etc before settling it in RUFUS application.
4. Releasing payments for all Finance Management Client’s before their cut off time and choosing correct templates and making correct amount payment with correct currency in TREASURE EDGE web based software.
5. Training, cross training on client’s to new candidates and making sure that are ready to process independently.
6. Monitoring Queues, Work allocation and Auditing transactions processed in team, taking weekly call with clients.
7. Preparing procedures and error controls of sub processes, taking weekly meeting for queries related and error analysis are few other roles.
8. Investigation and repair of exceptions communicate and coordinate via verbal and written modes, across internal to research and resolve exceptions is also one of main roles to follow.
9. Currently handling 29 (Mancos) Asset Management clients which includes T+ and money market client’s.
7. Coordinating with on-shore team for any escalations and confirmation related to settlement of trades and payment release.
Education
Post Graduation Diploma - Marketing Management & Professional Sales
Lambton College
Toronto, ON11.2018
Bachelor of Business Administration (BBA) - Marketing
Savitribai Phule Pune University
Pune (India)11.2012
Skills
- Building Strong Relationships
- Commercial Banking
- Banking Solutions
- Contract Management
- Closing Techniques
- Business Needs Assessment
- Operations Management
- Sales processes
- Account Acquisition
- New Business Development
- Sales Targeting
- Brand Development
- Customer Order Management
- Salesforce Software
- Performance Evaluations
- Brand-building strategies
- Sales Planning
- Staff Management
- KPI Tracking
- CRM Software
- Decision-Making
- Pipeline Management
- Product Knowledge
- Product and Service Promotion
- Goals and performance
- Customer Complaint Resolution
- Pre-sales support
- Sales operations
Certification
- Post Graduation Diploma in Marketing Management & Professional Sales
- Successfully completed Brown Belt in Judo Karate Martial Arts
- 3 Successful Years in BNY MELLON Worker Health & Safety Awareness
- Bachelor in Business Administration (Marketing)
Languages
Marathi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Honors Awards
- BUSINESS PLANNING COMPETITION
- AMAZING RACE COMPETITION
- INNOVATIVE PACKAGING COMPETITION
- PAPER PRESENTATION COMPETITION
- COMMERCIAL PHOTOGRAPHY COMPETITION
Personal Information
Title: Customer Service / Customer Care Advisor / Customer Success Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
Aunt Leah's Christmas Tree Lot
11.2023 - 12.2023
Information Technology Operations Analyst
TD Insurance
05.2022 - 01.2023
Customer Care Advisor
Scotiabank
11.2019 - 05.2022
Retail Banking Officer
Scotiabank
06.2019 - 10.2019
Customer Sales Representative
Bell
10.2017 - 05.2019
Senior Operations Executive
BNY Mellon
10.2012 - 12.2015
Post Graduation Diploma - Marketing Management & Professional Sales
Lambton College
Bachelor of Business Administration (BBA) - Marketing
Savitribai Phule Pune University
- Post Graduation Diploma in Marketing Management & Professional Sales
- Successfully completed Brown Belt in Judo Karate Martial Arts
- 3 Successful Years in BNY MELLON Worker Health & Safety Awareness
- Bachelor in Business Administration (Marketing)
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