SUMIT FRANCIS GOMES
Toronto
Summary
Experienced customer service representative with a strong commitment to delivering exceptional service in diverse cultural environments. Proven track record of effectively resolving customer issues and exceeding expectations. Skilled in communication, problem-solving, and cultural sensitivity. Eager to contribute to enhancing customer satisfaction in a new opportunity.
Overview
14
14
years of professional experience
Work History
Security Guard
Paragon Security Services
04.2016 - Current
- Provide reports to management as to customer’s complaints and concerns.
- Greet and register Guests in a 900+ room condominium building, memorizing faces and names to ensure personalized service throughout guest stays.
- Carry out close supervision of on-site security personnel.
- Train new officers as to company rules and policies.
- Take and confirm reservations over the phone, email and in person, ensuring no reservation overlaps or guest suites over booking.
- Process financial transaction through credit and debit machine.
- Cooperated & coordinated with Toronto Police; EMS-Paramedics; Fire Fighters & Elevator Technicians.
- Conducted investigation for active water leakage and to follow the protocols by notifying the superintendent and the Plumbing company.
- Answered the queries of the residents & Property Managers over the Telephone.
- Filing of work orders & maintenance slips.
Data Entry Operator
Millennium Research Group (MRG)
11.2014 - 02.2015
- Entered surveys in MS-Access database or MS-Excel; MS-Word.
- Resolve the queries through telephone & email of overseas clients.
- Completed data entry in a timely manner and reaching targets set by the employer.
- Ensured data quality and accuracy.
- Tracked the number of surveys entered each day.
- Tracked the time spent entering surveys per project each day.
- To print & photocopy and distribution of incoming & outgoing mails.
- Maintained a proper filling system.
- Communicated with supervisors regarding questions and projects specifics.
Customer Service Representative
Com Tel Marketing Inc
09.2014 - 11.2014
- Responsible for calling the customer listed in the company database to sell the promotional package of the leading newspaper, The Globe & Mail.
- Maintained the telephone etiquette as per the companies’ standards.
- Listened to the customers’ requirements and resolve their queries
- Achieved the sales target.
- Working knowledge of several software packages related to call center operations including enterprise software, database management and MS Office.
Office Clerk
Emirates Palace Hotel
04.2011 - 06.2014
- To maintain day to day data entry activities in a respective software.
- To process payments for local & international suppliers.
- Respond to Email Request
- To collect mails in designated area, sort mail, scan mail using scanner, email scanned documents, and lock mails in appropriate cabinets.
- To resolve the queries of local & international suppliers through telephone & emails.
- To conduct monthly reconciliations of the suppliers.
- To assist the auditors with necessary backups.
- To maintain a proper filling system.
- To print & photocopy and distribution of incoming & outgoing mails
- To assist the general cashier in cash & foreign exchange floats and to deposit in the bank.
- Prepare responses to inquiries made by email, phone or written correspondence.
- To assist the supervisor in other administrative & clerical duties.
Education
Bachelor of Commerce (BCOM) -
St. Xavier’s College
01.2005
Accounting & Taxation Course - undefined
P.L. Academy
12.2007
Skills
- Microsoft Access, Microsoft Office, Microsoft Teams, Building Link & Condo Control software
- SAP FICO End User ; Quickbooks
- Successfully Completion of First Aid & CPR
- Ontario Security Guard License
- Ontario Valid Driver’s License
- Verbal and written communication
- Complex Problem-solving
- Document preparation
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Security Guard
Paragon Security Services
04.2016 - Current
Data Entry Operator
Millennium Research Group (MRG)
11.2014 - 02.2015
Customer Service Representative
Com Tel Marketing Inc
09.2014 - 11.2014
Office Clerk
Emirates Palace Hotel
04.2011 - 06.2014
Accounting & Taxation Course - undefined
P.L. Academy
Bachelor of Commerce (BCOM) -
St. Xavier’s College
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