Amitha Mariom Mathew
Dartmouth,NS
Summary
Service-oriented professional skilled in administrative coordination and client support. Maintains composure in high-pressure situations, facilitates conflict resolution, and ensures safe environments during community events. Strong observational skills enhance ability to follow procedures and report incidents accurately, fostering effective teamwork and communication with diverse populations.
Overview
4
4
years of professional experience
Work History
Care specialist
Gem Health Care Group
08.2025 - Current
- Delivered frontline customer service to residents and families, enhancing their experience in a fast-paced healthcare setting.
- Respond to inquiries calmly and professionally, ensuring individuals feel supported and respected.
- Assist individuals with a disability or reduced mobility including wheelchair assistance.
- Operated and maneuvered wheelchairs throughout the facility, ensuring safe and comfortable transport for individuals.
- Provide walking support and assist with transfers while maintaining dignity and safety.
- Monitor safe movement within the environment to reduce risks and maintain a secure setting.
- Identify potentially unsafe situations and take appropriate action to maintain a safe environment.
- Collaborated with nursing and support staff to coordinate care, promoting seamless support for residents.
- Remain calm, dependable, and solution-focused when managing challenging situations.
Safety & Event Support Volunteer (Part Time)
Indian Christian Community Organization
06.2024 - 03.2025
- Assisted in maintaining a safe and organized environment during weekly services and special events.
- Monitored entrances and exits and guided visitors to appropriate areas.
- Observed surroundings and reported any suspicious or unusual behavior to senior leadership.
- Helped de-escalate minor conflicts or misunderstandings between attendees by calmly listening and encouraging respectful communication.
- Supported crowd control during large gatherings to prevent congestion and ensure smooth movement.
- Assisted elderly members, children, and families to ensure their safety and comfort.
- Followed established safety procedures and instructions from leadership during events.
- Maintained a professional, calm, and approachable presence at all times.
Administrative Coordinator & Team Lead
Malgudis International School
05.2022 - 12.2024
- Provided high quality customer service to students, parents, visitors, and external clients in a busy, high-volume academic environment.
- Performed front-desk check-in style procedures by verifying documentation, confirming registrations, and directing individuals to appropriate departments.
- Reviewed identification and supporting documents to ensure compliance with institutional requirements.
- Responded to all enquiries via telephone and email in a professional, clear, and timely manner.
- Maintained constant communication with clients until inquiries and registration concerns were fully resolved.
- Maintained accurate records of inquiries, registrations, and follow-ups using Google Docs and Sheets.
- Prepared weekly operational reports for leadership review.
- Ensured timely and accurate delivery of confirmations, receipts, and administrative documentation.
- Monitored pending documentation and proactively followed up to ensure completion.
- Coordinated scheduling, room bookings, and workshop arrangements to ensure smooth daily operations.
- Supported instructors and departments by organizing logistics and materials.
- Assisted in managing organized service areas during events and peak registration periods.
- Demonstrated initiative by improving tracking systems and workflow efficiency.
- Worked collaboratively across departments to achieve organizational goals.
- Communicated openly and respectfully with staff, students, and leadership.
- Maintained professionalism and result focused during high-pressure situations.
- Supported a positive and cooperative team environment.
Education
Master of Arts - English Literature
St. Thomas College (MG University)
07.2021
Bachelor of Arts - English Literature
St. Thomas College (MG University)
07.2019
Skills
- Mobility & Physical Assistance
- Wheelchair maneuvering assistance
- Front-desk check-in coordination
- Customer service excellence
- Telephone and email support
- Service area direction
- Professional conflict resolution
- Service quality commitment
- Identification verification
- Report preparation
- Proficient in office software
- Follow-up tracking
- Dependability and reliable attendance
References
1. Name: John Wilson
Phone: +1 (782) 409 2452
Position: Security Officer
Organization: Paladin Security
2. Name: Bonio Benny
Phone: +1 (902) 225 4118
Position: Security Officer
Organization: Paladin Security
Timeline
Care specialist
Gem Health Care Group
08.2025 - Current
Safety & Event Support Volunteer (Part Time)
Indian Christian Community Organization
06.2024 - 03.2025
Administrative Coordinator & Team Lead
Malgudis International School
05.2022 - 12.2024
Master of Arts - English Literature
St. Thomas College (MG University)
Bachelor of Arts - English Literature
St. Thomas College (MG University)