Summary
Overview
Work History
Education
Skills
Language
Timeline
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Amitha Kozhikkal Jain

Thorold

Summary

Results-oriented Marketing and Technical Specialist with experience representing top global brands like Meta and Apple through contractual roles. Adept at delivering personalized advertising strategies for top-tier agencies across North America and providing Apple technical support with a focus on customer satisfaction. Combines strong communication skills with analytical thinking and platform expertise to deliver business impact and exceptional client experiences.

Overview

9
9
years of professional experience

Work History

Meta Marketing Specialist

Accenture
11.2023 - 12.2024
  • Provided campaign strategy, meta ad optimization and client growth as primary Meta marketing specialist for top-tier advertising and marketing agencies across the U.S. and Canada.
  • Developed and presented tailored marketing solutions, leveraging platform data to improve ROAS and conversion metrics.
  • Conducted in-depth performance analysis, providing actionable insights on campaign structure, targeting, creative strategy, and bidding.
  • Fostered long-term relationships with agency stakeholders, ensuring alignment between client goals and Meta’s advertising capabilities.
  • Acted as a liaison between agency partners and Meta’s internal product.
  • Maintained detailed CRM documentation and exceeded quarterly performance goals, consistently ranking among top performers in client satisfaction and campaign impact.
  • Managed pipeline using CRM tools, UBD, UDD and ads manager for tracked performance, and provided ongoing optimization insights.

Apple Senior Technical Advisor

Concentrix Company
02.2021 - 02.2023
  • Provide user support, including procedural documentation and relevant reports that can be used by end user for any subsequent issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosis and solve software faults; troubleshoot system and improve system performance by identifying problems and recommending changes to users.
  • Mentored other advisors and support" professionals to provide professional development and skill enhancement.
  • Research problem/case history using computerized database for future use by agents.
  • Remain up-to-date on new developments and changes to ongoing circular, review; attend training updates as required by company requirement.
  • Using a visualizer/emulator, determine the nature of the problem experienced by users, and/or guide users through a resolution to the problem they experience.
  • Worked with Apple's software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
  • Recognized for outstanding performance in accuracy, communication, and customer retention.

Team Member

Sodexo Company
05.2016 - 01.2017
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Operated production machinery safely to reduce workplace accidents.
  • Created appealing displays for routine arrangements and special promotions.
  • Built and maintained working relationships with peers and upper management.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Observed customer purchases in line and differentiated between standard portions.

Customer Service Representative

Westend services
09.2015 - 12.2015
  • Implemented best practices in fostering exceptional customer care support and satisfying customers.
  • Utilized organization's computer system to look up and record information concerning member accounts.
  • Provided expert service by communicating information to customers and following up on promises.
  • Responded to questions and followed up on customer interactions.
  • Answered calls or emails from customers and assisted with special requests or resolving complaints.
  • Opened and closed accounts and processed applications.
  • Consistently met identified team and client performance metrics, goals, and deadlines.
  • Generated reports, correspondence, and documentation for internal and customer use.
  • Validated data and resolved problems related to system-generated information.
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Directed individuals on usage and benefits of self-service tools.
  • Exceeded requirements in providing products and services to customers at all times.
  • Promoted best practices by identifying opportunities for process improvements and initiatives.

Education

High School Diploma -

Infant Jesus Public School
03-2013

Bachelors of Business Administration -

University of Mysore
12-2025

Skills

  • Client Relationship Management
  • Meta Ads Manager & Business Manager
  • Digital Advertising Strategy
  • Client Relationship Management
  • Defect Analysis and Resolution
  • CRM Tool (Salesforce, Core, UBD, etc)
  • Brand Exposure Strategy and B2B Sales
  • Hardware and software diagnosis
  • Performance & Conversion Optimization
  • Quality control
  • Technical Implementation and Troubleshooting
  • Development Documentation

Language

English Proficient (C2)
Malayalam Proficient (C2)
Tamil Advanced (C1)
Hindi Advanced (C1)

Timeline

Meta Marketing Specialist

Accenture
11.2023 - 12.2024

Apple Senior Technical Advisor

Concentrix Company
02.2021 - 02.2023

Team Member

Sodexo Company
05.2016 - 01.2017

Customer Service Representative

Westend services
09.2015 - 12.2015

High School Diploma -

Infant Jesus Public School

Bachelors of Business Administration -

University of Mysore

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Amitha Kozhikkal Jain