Amitha Ganesh
Dublin
Summary
Dynamic Project Coordinator at Rock Rabbit AI with a proven track record in process improvement and cross-functional collaboration. Orchestrated initiatives that enhanced activation rates by 30%, while proficiently overseeing documentation and risk assessment. Proficient in JIRA and passionate about enhancing team productivity through strategic planning and effective communication.
Overview
18
18
years of professional experience
Work History
Project Coordinator - Operations
Rock Rabbit AI
Remote
09.2023 - 01.2026
- Managed claim management operations for over 70 programs across various states, overseeing rebate claims and correcting erroneous submissions.
- Managed documentation of 70+ newly added programs, and maintained accurate records for team reference.
- Contributed ideas toward process improvements that would increase efficiency or productivity levels, and help in developing a knowledge base for internal stakeholders.
- Monitored project timelines to identify potential risks and delays proactively, and communicated the same to C-level executives and cross-functional teams.
- Coordinated rollout of rebate programs on the Rock Rabbit platform to more than 40 US states, adapting to diverse complexities and regulatory requirements.
- Championed Voice of the Customer initiatives by identifying trends in claim errors, sharing weekly feedback that increased activation rates by 30% in six months.
- Collaborated with product managers to clarify product gaps and solidify requirements for claim invalidation processes and program transitions.
- Communicated with contractors regarding claim statuses, suggested enhancements for submissions, and resolved conflicts with incentive providers.
- Developed end-of-life communication strategies for programs, including messaging and transition plans to alternative solutions.
- Defined ticket routing workflows within Intercom to optimize action time and meet operational service level agreements.
- Participated in Agile development processes through weekly sprints, enhancing feedback loops and facilitating rapid development.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Program Manager
Ruminate
Remote
06.2022 - 08.2023
- Successfully managed UX project from concept to production, achieving 95% stakeholder acceptance feedback.
- Coordinated project timelines and resources across multiple departments.
- Managed stakeholder communications to ensure alignment on project goals.
- Increased cross-team collaboration by implementing Notion Kanban for organizing tasks and tracking risks.
- As Scrum Master, executed Agile delivery process through backlog reviews and sprint planning to enhance feedback loops.
- Measured project phase success through client surveys and backlog completion metrics.
- Developed Notion hub with templates for usability tests and meetings, boosting team productivity.
- Facilitated kick-off workshop to align stakeholders on ideas, scope, and feasibility before development.
- Moderated daily working sessions and weekly sprint planning, producing JTBD, HMWs, user flows, and 20+ user stories.
- Consulted for service design company focused on sustainable food systems.
Software QA Engineer
Blippar
Mountain View
07.2016 - 10.2016
- Executed automation scripts with Java using Selenium and Postman for comprehensive testing.
- Conducted usability, GUI, functional, and regression testing on Android and iPhone applications.
- Participated in sprint planning and stand-up meetings to address testing processes and issues.
- Tested image recognition tools to enhance image filtering capabilities.
Associate Software Engineer
TCS
Chennai
06.2008 - 03.2010
- Developed and maintained the MSSAR and PR systems of AIG insurance by migrating mainframe systems to Java.
- Tested the application to find bugs and wrote unit test cases using Java.
- TCS is a global leader in consulting and IT services. Worked on the AIG project.
Education
UX Design Certificate -
CareerFoundry
06.2021
MS - Industrial and Systems Engineering
San Jose State University
San Jose, CASkills
- Project management and Agile methodology
- Cross-functional collaboration
- Process improvement and risk assessment
- Documentation management
- Effective communication
- Change management and resource management
- Strategic planning
- Problem-solving
- JIRA and Linear
- Intercom and Notion
- Figma and FigJam
- Selenium and Playwright
- Typescript and JavaScript
- Postman and SQL
Personal Information
Work Permit: US Perm Resident
Timeline
Project Coordinator - Operations
Rock Rabbit AI
09.2023 - 01.2026
Program Manager
Ruminate
06.2022 - 08.2023
Software QA Engineer
Blippar
07.2016 - 10.2016
Associate Software Engineer
TCS
06.2008 - 03.2010
UX Design Certificate -
CareerFoundry
MS - Industrial and Systems Engineering
San Jose State University