AMITA DALVI
New Westminster,British Columbia
Summary
Detail-oriented and proactive Administrative Professional with over 8 years of experience supporting operations, managing documentation, and coordinating cross-functional tasks in dynamic office environments. Recognized for handling confidential information with discretion, delivering exceptional internal and external communication, and streamlining administrative workflows. Proficient in Microsoft Office Suite, SharePoint, CRM/SAP systems, and database systems, with strong organizational and problem-solving skills. Currently open to full-time roles with a focus on operations and administrative support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Analyst
FortisBC
Burnaby, Canada
09.2024 - Current
- Adjusted customer accounts based on received feedback or disputes regarding charges billed.
- Processed invoices and updated billing information accurately and efficiently.
- Compiled and organized billing information for audits.
- Kept track of received payments and reported discrepancies to the supervisor immediately.
- Updated customer files with issued invoices, processed payments, and new account information.
- Utilized software programs to enter data and manage accounts receivable.
- Resolved customer inquiries related to billing issues via phone and email.
- Prepared itemized statements, bills, or invoices showing total amount due for purchases or services rendered.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Navigated multiple systems to identify source of issue.
Team Lead
V2solutions
Mumbai, India
03.2015 - 09.2022
- Responded to customer inquiries through phone, email, and live chat, ensuring prompt issue resolution and a high level of customer satisfaction.
- Maintained accurate records of customer interactions and administrative documentation in compliance with company policies.
- Assisted in preparing reports and analyzing customer feedback to support continuous service improvement.
- Handled and routed confidential documents with discretion and accuracy.
- Monitored and updated employee records and payroll-related authorizations, including tracking incentive programs.
- Scheduled and coordinated meetings, managed calendars, and prepared meeting minutes for managers and key stakeholders.
- Provided administrative support to HR functions such as onboarding, interview scheduling, and exit formalities.
- Generated reports on employee performance, managed equipment logs, and maintained organized document storage systems.
- Created and updated Standard Operating Procedures (SOPs) to streamline administrative and customer service workflows.
- Supported performance management initiatives, including KPIs, performance reviews, and development plans to aid employee growth.
Education
Master of Business Administration - Vancouver, British Columbia
University Canada West
Vancouver, British Columbia03.2024
Bachelors of Mass Media - Mumbai, Maharashtra
Mumbai University
Mumbai, Maharashtra04.2012
Skills
- Invoice processing
- Account reconciliation
- Payment tracking
- Billing dispute resolution
- Data management
- Customer relationship management
- Communication skills
- Problem solving
- Telephone etiquette
- Payment processing
- Microsoft Excel
- Verbal and written communication
Certification
- Masters Microsoft Excel (LinkedIn)
- Excel Associate MS Office Specialist for Office2019 (LinkedIn)
Volunteer Experience
- Save on Foods Children Hospital donation, 07/2023
- Youth Festival (Mumbai), Committee member, 07/2012
Timeline
Billing Analyst
FortisBC
09.2024 - Current
Team Lead
V2solutions
03.2015 - 09.2022
Master of Business Administration - Vancouver, British Columbia
University Canada West
Bachelors of Mass Media - Mumbai, Maharashtra
Mumbai University