Summary
Overview
Work History
Education
Skills
Timeline
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Amita Sharma

London,ON

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

A&L labs
London, Canada
10.2022 - 07.2024
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Answered customer inquiries over the phone and via email.

Customer Service Associate

Farmia Agritech.
London, Ontario
01.2022 - 08.2022
  • Followed up with customers after purchase to ensure satisfaction.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.

CASHIER

Frugo
Scarborough, Canada
06.2021 - 09.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Post-Graduate Advance Diploma - Environment Technology

Durham College
Oshawa, Ontario
01.2021

BSC - Bachelor's Degree

Kurukshetra University
Haryana, India
01.2018

Skills

  • Excellent verbal and written communication
  • Point of sale system
  • Conflict resolution and problem-solving
  • Time management and multitasking
  • Teamwork and collaboration
  • Adaptability and resilience in high-pressure situations
  • Empathy and active listening
  • Customer Relationship Management

Timeline

Customer Care Representative

A&L labs
10.2022 - 07.2024

Customer Service Associate

Farmia Agritech.
01.2022 - 08.2022

CASHIER

Frugo
06.2021 - 09.2021

Post-Graduate Advance Diploma - Environment Technology

Durham College

BSC - Bachelor's Degree

Kurukshetra University

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Amita Sharma