Amita Rani
Summary
Professional with experience in customer service and administrative support, well-prepared for front-facing roles. Strong skills in managing multi-line phone systems, scheduling, and handling guest inquiries with positive attitude. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Known for excellent communication skills, organizational abilities, and proactive approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
GardaWorld Protective Services
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintain accurate records of security incidents, daily activity logs, and shift reports.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborate with client representatives to address security concerns, resolve issues, and provide exceptional customer service.
Procurement Intern
First Choice Group Canada
04.2024 - 07.2024
- Learning of Procurement and Sourcing Process
- Exposure to Government tendering bid process with incoterms for US & Canada tenders
- Market Research and evaluate potential vendors and suppliers
- Prepare Request for quotes (RFQ) & Purchase orders (PO)
- Assist to Prepare and issue purchase orders
- Analyze and report on procurement activities to internal teams
Supply Chain Management Intern
SCI Group Inc
12.2022 - 04.2023
- Prepared Customer orders by systematically receiving, picking, put away, packing and labeling for shipping.
- Improved warehouse layout, leading to more efficient use of space and better accessibility of stored products.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Prepared and presented reports to management on logistics performance.
- Documented received materials into ERP (SAP).
- Assist in fulfillment processes that focus on achieving all productions and quality metrics.
- Support team in performing daily goals.
- Maintained a safe work environment by following proper safety protocols.
- Generated, distributed and filed copies of all billing paperwork.
Associate
UPS Canada
09.2021 - 02.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Observes strict adherence to company policies (safety, security, uniform, package handling).
- Identifies errors in package information, defects, and any discrepancies.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Supply Chain Management - Post Graduation
Northern College of Applied Arts And Technology
Toronto, ON12.2021
Bachelor's - commerce
Chaudhary Devi Lal University
India12.2019
Skills
- Proficient in Microsoft Office, SAP, CRM
- Detail-oriented and ability to pay close attention to accuracy and quality of data
- Time management skills to meet project deadlines and handle multiple projects simultaneously
- Adaptability and flexibility to handle unexpected changes and challenges
- Collaborative and team-oriented mindset to work effectively with colleagues and clients
- Strong analytical skills and strategic thinking to anticipate future challenges and opportunities
- Creative problem-solving and storytelling abilities to develop innovative solutions and convey insights
- Excellent communication skills for conveying insights and recommendations
- Ability to thrive in a fast-paced and dynamic environment
Timeline
Procurement Intern
First Choice Group Canada
04.2024 - 07.2024
Supply Chain Management Intern
SCI Group Inc
12.2022 - 04.2023
Front Desk Representative
GardaWorld Protective Services
07.2022 - Current
Associate
UPS Canada
09.2021 - 02.2022
Supply Chain Management - Post Graduation
Northern College of Applied Arts And Technology
Bachelor's - commerce
Chaudhary Devi Lal University
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