Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Affiliations
Technical Documentation
Project Management
Timeline
Hi, I’m

Amita Jacob

Amita Jacob

Summary

Well-rounded Senior Business Analyst /Scrum Master/Project Manager with over 18 years of experience in IT & GIS, data analytics, and project management within government and private sectors. Adept at leading cross-functional teams, driving strategic initiatives, and delivering data-driven insights that support executive decision-making. In the public sector, I’ve led data governance and digital transformation projects for the Government of Alberta. I was instrumental in projects like the Centralized Industrial Property Assessment System (CIPAS), where I served as a technical SME to consolidate legacy systems and standardize data across ministries. I’ve also supported inspection mapping, industrial property allocation, and grant assessment initiatives—leveraging tools like SAS, SQL Server, and Python for analytics and automation. In the oil and gas industry, I have collaborated with clients like Enbridge to develop GIS-based applications for internal corrosion monitoring, asset tracking, and spatial analysis. From facilitating workshops to translating complex operational needs into actionable user stories, I’ve contributed to real-time dashboards and tools using platforms like ArcGIS Enterprise, Power BI, FME Workbench, and Azure DevOps. Throughout my career, I’ve operated fast paced, agile environments, managing cross-functional and distributed teams, leading stakeholder engagement, and ensuring traceable, user-focused delivery. I’ve contributed across the full SDLC—from process re-engineering and UAT facilitation to documentation, reporting, and change management. My expertise includes not just traditional business analysis, but also strategic advisory, risk management, and spatial data integration. I hold advanced certifications including IIBA’s Certification in Business Data Analytics, Safe Product Owner/Product Manager foundations in AWS, Azure, and Machine Learning. With a track record of delivering high-value solutions across critical domains, I’m passionate about problems, driving data-informed decisions, and making projects more efficient, connected, and impactful.

Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.

Overview

10
years of professional experience
1
Certification

Work History

TECH MAHINDRA Ltd

SENIOR GIS BUSINESS ANALYST/ TECHNO
12.2022 - Current

Job overview

  • Key Projects for client Enbridge
  • Proof of concept for OneLand application using OutSystems and ESRI (Dec 2022 – Mar 2023):
  • Facilitated business process development workshops as a Technical Business Analyst/Scrum Master, aligning business needs with technical solutions.
  • Acted as the meeting facilitator, setting agendas, guiding discussions, and ensuring that meetings were productive and smoothly run.
  • Took responsibility for booking meetings, coordinating schedules, and ensuring all necessary stakeholders were present.
  • Coordinated tasks related to release planning, ensuring the team was prepared for go-live dates, and finalized all necessary tasks to ensure smooth releases.
  • Led requirement-gathering and architectural review sessions, ensuring clarity through user journey maps and use case scenarios to prevent surprises and misunderstandings.
  • Contributed to User Acceptance Testing (UAT) and developed well-defined user stories and acceptance criteria.
  • Collaborated with development teams to assess technical complexities and provide time estimates for sprint-based development.
  • Developed comprehensive project documentation for strategic, business improvement, and IT projects.
  • Tools/Technologies: T/SQL, OutSystems, ESRI ArcGIS Portal, Enterprise ArcGIS Server, Azure DevOps, Scrum Agile Framework, Microsoft Visio, MIRO boards.
  • OneLand application using Microsoft Dynamics 365 and ESRI Field maps (Apr 2023 - Sep 2023):
  • Actively engaged in all scrum rituals, including retrospectives, daily scrums, workshops, and stakeholder engagements, ensuring active participation and seamless communication.
  • Managed meeting facilitation, including setting agendas, guiding discussions, booking meetings, coordinating schedules, and ensuring all necessary stakeholders were present.
  • Coordinated tasks related to release planning, ensured the team was prepared for go-live dates, and finalized all necessary tasks for smooth releases.
  • Ensured clear, bidirectional communication between the team and stakeholders, proactively addressing concerns to prevent surprises and misunderstandings.
  • Led business process development workshops, facilitating elicitation sessions and providing technical support.
  • Conducted architectural reviews to translate business requirements into technical solutions.
  • Assessed technical complexities, providing accurate time estimates for development work.
  • Ensured seamless communication between business and technical teams, aligning project objectives and deliverables.
  • Tools/Technologies: Microsoft Dynamics 365, ESRI Field maps, Azure DevOps, Scrum Agile Framework, Microsoft Visio, MIRO boards.
  • Land ownership monitoring System (Oct 2023 – Feb 2024):
  • Acted as a Project Manager (PM), ensuring active engagement in all Scrum rituals (retrospectives, daily scrums, workshops, and stakeholder meetings) to drive project success.
  • Led stakeholder engagement, provided clear progress updates, and ensured effective communication to prevent surprises and misunderstandings.
  • Managed project documentation, tracking progress using available tools (Azure DevOps, MIRO boards, and Microsoft Visio), eliminating the need for separate status meetings.
  • Created comprehensive project documentation for both functional and non-functional requirements.
  • Facilitated key meetings, setting agendas, guiding discussions, and ensuring actionable outcomes with well-documented follow-ups.
  • Ensured team accountability, tracking tasks, addressing risks, and holding stakeholders responsible for deliverables.
  • Developed integrated system and technical design specifications, user stories, and conducted spatial data analysis.
  • Produced detailed reports and maps, facilitating informed decision-making.
  • Led onboarding for new team members, ensuring access to recurring meetings, training materials, and project documentation.
  • Protected the team by managing external demands and ensuring a sustainable workload.
  • Managed release planning, meeting coordination, and go-live preparations.
  • Led workshops and meetings, ensuring clear communication of progress, risks, and technical complexities.
  • Tools/Technologies: T/SQL, ArcGIS Pro, SAS, Power BI, Azure Data Lake, Azure DevOps, Scrum Agile Framework, Microsoft Visio, MIRO boards.
  • Internal Corrosion dashboard with mapping (Mar 2024 – Mar 2025):
  • Facilitated stakeholder engagement, ensuring effective communication between stakeholders and business units to align project objectives with IT solutions.
  • Ensured team accountability, tracking deliverables, addressing project risks, and maintaining alignment with business objectives.
  • Managed release planning, including task coordination, estimation facilitation, and go-live preparations to support a smooth deployment.
  • Led the development of a GIS web application for corrosion monitoring, utilizing ESRI ArcGIS and FME Workbench.
  • Designed, developed, and implemented technical specifications to ensure seamless functionality.
  • Translated business requirements into detailed technical requirements, aligning project goals with IT solutions.
  • Led ETL processes using FME Workbench, ensuring accurate data transformation and integration.
  • Developed an ArcGIS Dashboard for monitoring critical corrosion-related variables and published web services.
  • Conducted spatial data analysis and managed workshops to align stakeholders and technical teams.
  • Tools/Technologies: Safe Software FME workbench, Safe Software FME Server, ESRI ArcGIS Dashboard, ESRI ArcGIS Enterprise Server and ArcGIS Portal, SQL Server Management Studio 2022, T/SQL, ArcGIS Pro, SAS, Azure DevOps.
  • SENIOR BUSINESS ANALYST (GIS)
  • MUNICIPAL AFFAIRS, GOVERNMENT OF ALBERTA — Edmonton, AB
  • Jan 2016 – Nov 2022
  • Data Governance and Policy Support: Directed the Centralized Industrial Property Assessment System (CIPAS), ensuring compliance and data integrity across government stakeholders.
  • Operational Leadership: Operational Leadership: Served as Acting Operations Manager, ensuring team coordination, handling escalations, and maintaining service continuity.
  • Cross-Functional Collaboration: Engaged with various ministries to present insights that influenced policy decisions and performance-based funding.
  • Technologies: Oracle, JIRA, T/SQL, Python, ArcGIS Server, SQL Server Management Studio.
  • Key Projects
  • Centralized Industrial Property Assessment System (CIPAS):
  • Facilitated the consolidation of legacy applications for industrial and linear property assessment.

STANTEC

PROGRAMMER CONSULTANT
02.2015 - 01.2016

Job overview

  • Maintained and enhanced Stantec’s critical financial budgeting application, collaborating with senior leaders to align technical solutions with business strategies. Executed end-to-end testing and analysis, resolving system defects and delivering new features to improve forecasting accuracy.
  • Key Projects
  • Budget Financial Application: I was responsible for maintaining a live, mission-critical financial budgeting application developed in-house using .NET, which is essential for forecasting and delivering Stantec’s budget. My role involved handling service requests, developing, and deploying builds across multiple environments. I facilitated requirements gathering sessions with key stakeholders, including upper management, and performed requirements analysis to ensure that business needs were accurately translated into technical specifications. I also documented and managed requirements throughout the project lifecycle.
  • In addition to resolving system defects and bugs, I worked on new service requests, providing thorough testing and analysis of solutions provided. I played a key role in process documentation and ensuring alignment with functional and non-functional requirements. My work included translating business requirements into technical specifications, as well as managing cross-stream dependencies to support system improvements.
  • Environment: T/SQL, .NET 3.5, LLBL Gen Pro 3.5 (ORM tool), SQL Server 2012, Component One Report Designer
  • Hewlett-Packard Quality Control (HPQC) used for documenting issues and test cases, Tortoise SVN, Team Forge for service requests.
  • GIS BUSINESS ANALYST
  • FUJITSU — Edmonton, AB
  • Jul 2011 - Feb 2015
  • System Development and Integration: Drove design and implementation of several GIS applications, including the Linear Property Assessment System, integrating data and ensuring regulatory compliance.
  • Stakeholder Engagement: Conducted workshops to align complex business requirements with technical design, fostering cross-departmental collaboration.
  • Technologies: T/SQL, ArcGIS, Microsoft Visual Studio, Python, JavaScript.
  • Key Projects
  • New Home Buyers Protection System: In this .NET project, I gathered and documented business requirements from internal and external stakeholders, developing functional design specifications and assisting with user story writing. I handled new service requests, performed testing and analysis to ensure solutions aligned with client specifications, and tracked cross-stream dependencies to maintain system integrity. I also facilitated process documentation and ensured the system adhered to functional and non-functional requirements, including security standards.
  • Environment: T/SQL, Microsoft Visual Studio 2013, .NET framework 4.5, Subversion, Agile Point server, Agile Forms Framework, SQL Server 2012, C#.
  • Linear Property Assessment System: My role involved gathering business requirements from a diverse group of stakeholders and producing functional designs for a system that generates assessment reports for pipelines, wells, and telecommunication data. I collaborated closely with clients, documented functional and non-functional requirements, and played a key role in developing system solutions. I also tracked and resolved cross-stream dependencies, ensuring that the system provided accurate and comprehensive assessment reports within Alberta.
  • Environment: T/SQL, ESRI ArcGIS Server 10, Python, JavaScript, ESRI ArcGIS Desktop (Arc Info 10), C#.

Education

Vancouver Island University
Nanaimo, BC

Master of GIS Applications
11.2020

University Overview

Dean’s Honor List

Nagpur University
Nagpur, Maharashtra

MASTERS IN COMPUTER APPLICATIONS from IT
09.2002

University Overview

Skills

  • Data Management & Governance: Expertise in developing data frameworks that comply with FOIP standards and drive transparency
  • Stakeholder Engagement & Strategic Advisory: Proven ability to provide strategic insights and data-based recommendations to senior leadership
  • Analytics & Forecasting: Proficient in T/SQL, SAS, and Power BI for robust forecasting, data visualization, and evidence-based decision-making
  • Requirements Management and Risk Management
  • Project Leadership: Led the development of data-driven systems for Enbridge, including a Land Ownership Monitoring System to enhance asset security Created technical specifications and coordinated with stakeholders to ensure alignment with strategic objectives
  • Innovation in Data Analytics: Spearheaded the development of an Internal Corrosion Dashboard using ArcGIS and SAS, enabling real-time monitoring and proactive risk management
  • Agile Project Management: Facilitated process re-engineering and Agile workflows, producing user stories and use cases that streamlined project execution across cross-functional teams

Accomplishments

Accomplishments
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.

Certification

  • IIBA Certification in Business Data Analytics
  • ITIL Foundation v3
  • SAFe 6.0 Product Owner Product Manager Certified
  • Machine Learning Foundations from AMII
  • SAFe Product Owner and Product Manager
  • Amii Machine Learning Foundations
  • AWS Cloud Practitioners essentials
  • Microsoft Azure Foundation
  • Databricks Generative AI

Awards

Awards
1. Built, test, prepared technical design documentation and implemented a custom Geocortex Essentials Silverlight site known as ‘Power line Hazard Assessment Plan’ (PHAP) for the Wildfire Management Branch:, Reduced report generation times from hours to few minutes., Increased client efficiency by reducing the time spent on generating reports by over 90%., 2. Prepared the Gap Analysis document for the Soil Viewer Information project developed for Alberta Agriculture and Rural Development., The project was awarded the prestigious Silver award.

Affiliations

Affiliations
  • President, IIBA Edmonton Chapter
  • STEM role model

Technical Documentation

Technical Documentation
  • Prepared the detailed design specification document for the ‘Power line Hazard Assessment Plan’ (PHAP) and ‘Industrial Wildfire Control Plan’ (IWCP) project.
  • Prepared the production support guide and user guide manual ‘Power line Hazard Assessment Plan’ PHAP project.
  • Prepared the production support guide and user guide manual ‘GIS Viewer’ project for Alberta Municipal Affairs

Project Management

Project Management
  • Preparation of Work Breakdown Structures (WBSs).
  • Provide time estimates for the projects.
  • Provided status update reports to my project manager.
  • Used MS Project for GANTT Charting.

Timeline

SENIOR GIS BUSINESS ANALYST/ TECHNO
TECH MAHINDRA Ltd
12.2022 - Current
PROGRAMMER CONSULTANT
STANTEC
02.2015 - 01.2016
Nagpur University
MASTERS IN COMPUTER APPLICATIONS from IT
Vancouver Island University
Master of GIS Applications
Amita Jacob