Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMIT THAKUR

Sarnia,ON

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while quickly and effectively resolving customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

2
2
years of professional experience

Work History

Order Support Agent CSR I

Majorel
08.2023 - Current
  • Provides research, verification and responses to customer inquiries
  • Provides high-caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey
  • Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores
  • Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey
  • Captures all required data elements in the internal Online Store and other systems of record as required by training and operational procedure
  • Maintains general awareness of the client’s strengths in the industry
  • Assists Customers by answering queries relating to their order status, changes and delivery timeframes
  • SAP and block management experience
  • A high level of computer literacy

Customer Service Specialist

Cloud5
12.2022 - 08.2023
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Followed up with customers regarding product functionality and overall satisfaction
  • Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
  • Recorded guest comments and complaints, referred customers to managers as necessary
  • Kept records of room availability and guests' accounts, manually, and using computers.

Collections Specialist

Rogers
07.2022 - 12.2022
  • Negotiated with customers to reach payment agreements
  • Generated invoices and sent out payment reminders
  • Monitored outstanding account balances and determined need for further collections action
  • Resolved customer billing issues to expedite cash flow
  • Executed collection calls and correspondence to solicit payment on overdue account balances
  • Negotiated credit extensions when necessary
  • Responded promptly to customer inquiries regarding their accounts
  • Researched customer accounts to identify payment issues
  • Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

Education

Diploma In Business Management Human Resources -

Lambton College
Sarnia, ON
04.2019

Bachelor Of Business Administration In Business -

SD College
India
07.2016

Skills

  • Customer Relations
  • Problem Resolution
  • Policy and Procedure Adherence
  • Strong team player
  • Excellent communication soft skills and confidence dealing with customers
  • Comfortable working on an online environment with general computer literacy

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Order Support Agent CSR I

Majorel
08.2023 - Current

Customer Service Specialist

Cloud5
12.2022 - 08.2023

Collections Specialist

Rogers
07.2022 - 12.2022

Diploma In Business Management Human Resources -

Lambton College

Bachelor Of Business Administration In Business -

SD College

Similar Profiles

CREATE PROFILE
AMIT THAKUR