Amit Thakur
Sarnia,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cloud5 Communications
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Maintained awareness of types of rooms available in different resort locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Collections Specialist/Customer Service Representative
Rogers Communications
08.2021 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
Education
Post Graduate Certificate - Human Resource Management
Lambton College of Applied Arts And Technology
Sarnia, ON08.2019
BBA - Business Administration
SD COLLEGE
Hoshiarpur06.2016
Skills
- Clerical Support
- Administrative and Office Support
- Multi-Line Phone Talent
- Customer Relations
- Microsoft PowerPoint
- Problem-Solving Ability
- Business Development Understanding
- Typing Proficiency
- Policy and Procedure Adherence
- Critical Thinking
- CRM Software
Timeline
Customer Service Representative
Cloud5 Communications
12.2022 - Current
Collections Specialist/Customer Service Representative
Rogers Communications
08.2021 - 12.2022
Post Graduate Certificate - Human Resource Management
Lambton College of Applied Arts And Technology
BBA - Business Administration
SD COLLEGE
Similar Profiles
HARMEET KAURHARMEET KAUR
Travel Consultant at CLOUD5 COMMUNICATIONSTravel Consultant at CLOUD5 COMMUNICATIONS
Ericaq CookeEricaq Cooke
Senior Agent at Cloud5 CommunicationsSenior Agent at Cloud5 Communications
Shelley GladstoneShelley Gladstone
Operations Control Analyst at Cloud5 Communications (Virtual Agent Services)Operations Control Analyst at Cloud5 Communications (Virtual Agent Services)