Amit Singh
Hamilton,ON
Summary
Amit Singh is a seasoned IT Professional with 16+ years of experience in application design, development, and delivery including automation
- Understanding of onsite-offshore model and knowledge of work plan, transition, distribution, and delivery by working with the client handling a team of technical people.
- Have been working with clients with the multi-vendor ecosystem, competency managers, testing teams, operations, and another development team to meet the delivery requirement and components that meet client needs with respect to functionality, performance, scalability, and reliability with realistic implementation schedules.
- Master in Agile (SAFé) concepts, design patterns, coding standards, and automation Test Framework and consistently apply them in client engagements.
- Creates and executes development plans and revises as appropriate to meet changing needs and requirements and delivers high-quality services to our clients.
- Team and resource management, Planning, Schedule, scope, and deliverables of the project.
- Contribution to organization building through participation in recruitment, quality initiatives, and knowledge management.
- Effectively evaluate and manage various risks and potential threat factors in projects recognize system deficiencies and implement effective solutions.
- Facilitates team and client meetings effectively and also holds regular status meetings with the development team.
- Reviews the status reports of team members and addresses issues as appropriate.
Agile Technical Delivery Manager adapts and coordinates complex logistical realities to comply with service level agreements and exceed customer expectations. Proud to consistently monitor and streamline all progress metrics. Dedicated to handing customers completed work on time, under budget, and in accordance with prescribed business goals.
Overview
15
15
years of professional experience
Work History
Technical Delivery Manager
HCL Canada
Hamilton, ON
02.2022 - Current
- Responsibilities:
- Managed 4 Scrum teams with 7 members each during development processes
- Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals
- Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones
- Served as the primary point of contact for external clients with delivery issues, promoting maximum customer satisfaction metrics for each interaction
- Aggregated delivery status reports from multi-disciplinary teams to unify progress tracking efforts across projects. Technologies: Python 2.7, Junit, Robot Framework, REST, Selenium 2.7
Agile Scrum Master
HCL India
Bangalore, Karnataka
10.2015 - 01.2022
- Responsibilities:
- Built and utilized reporting systems to keep customers and management in the loop with the latest information. Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands. Managed a minimum of 3 projects each year while adhering to budget, schedule, and scope requirements. Operated under Scrum and Kanban frameworks to efficiently organize and carry out project tasks. Produced Velocity, Burndown, Defect Spillover, and Test Coverage reports for each Sprint and
- Updated customers and senior leaders on progress and roadblocks.
- Saved $5000 by researching and implementing Video Error- Charles Log and Duplicate Content Log cost-saving initiatives and creating new approaches to long-standing problems. Coached teams in Agile practices and provided the necessary training to create a positive mindset toward Agile methodologies. Anticipated Team/Project impediments to the team Delivery, including cultural barriers, logistical challenges, and Technical Debt. Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives. Worked to provide continuous improvement for the product development lifecycle, realizing a 40% reduction in functional errors over six sprints.
Project Lead
Encora Labs, India
Bangalore, Karnataka
10.2013 - 10.2015
- Responsibilities: Work with the business team to get the requirement and work with the senior architect on the client side to analyze the requirement and prepare high-level design documents. Analyze the existing and new additional components to be developed to execute and create the given business CR. Work with the team onsite and offshore to develop, test, implement, and resolve defects. Conduct regular status meetings with the client and development team to meet the requirement, continue the development, and deliver on time. Technologies/Tool: Java 6.0, XML, Spring, Hibernate, Rally/Jira/Confluence. Methodology: Agile.
Senior Software Engineer
CGI, India
Chennai, Tamilnadu
02.2011 - 09.2013
- Responsibilities:
- Trained and mentored junior test engineers in their teaching skills of test life cycle and Defect management systems and tools like QC and ALM and working to improve overall team performance. Managed multiple project testing phases to increase customer satisfaction ratings by 50%. Revised, modularized, and updated old test cases to modern development standards, reducing operating costs by 30%. Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements and built an outstanding and dynamic team of software engineers and developers, which significantly boosted the organization's overall success. Estimated work hours and tracked progress using Agile/SCRUM methodology. Created proofs of concept for innovative new solutions. Performed testing on software to uncover bugs and troubleshoot integration and UAT issues before application launches.
Technical Support Engineer
Talisma Corporation
Bangalore, Karnataka
02.2010 - 10.2010
- Responsibilities:
- Responsible for handling Client issues/cases related to an application CampusVue. Handle entire life cycle implementation projects along with domain specifications. Direct Interaction with BA & Support to End User. Provided a Critical Role in UAT Support and Defect
- Management. Supervised a team of 4 technologists on a $150 million
- Software development project to upgrade the CampusVue ERP system.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development. Tested troubleshooting methods and devised innovative solutions, and documented resolutions for inclusion in a knowledge base for the support team use. Worked closely with software development and
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Senior Technical Support Analyst
Infor, India
Bangalore, Karnataka
03.2008 - 02.2010
- Responsibilities:
- Handle entire life cycle implementation projects along with domain specifications. Writing/Executing End to End Business Scenarios & Involved in Executing- Application Functional Test Cases. Involved in Regression Testing. Creating CR Test Cases & Defects Tracking & Reporting. Developed and tested new product offerings before release to assist the development team in bug identification. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Increased sales by educating prospects on products and services' benefits compared to competitors. Provided solutions to operations issues for users of PMS and POS, working closely via phone, email, live chat, and web teleconference with end users.
Education
MBA - Information Technology Production & Operation Mgmt
Subharti University
Merrut, India05.2018
BBA - Business Management
Bangalore University
India05.2006
Skills
Technologies
- Enterprise Java (J2EE), Python
- Selenium - Expert - 5 Year
- Amazon Web Servies -
- Hibernate - Advanced
- Robotic Process Automation
Tools
- AWS, Kubernetes
- Jenkins
- ALM
- Confluence, JIRA, Rally
Affiliations
- Microsoft Certified Professional (MCP)
- 2022-07 SAFè 5.1
- 2020-06 Adobe Experience Platform (AEM)
- 2018-10 SAFé 4.5
- 2018-12 RPA-Ui-Path-Level 1 - Foundation
- 2018-12 RPA-Ui-Path-Level 2 – Orchestrator
- 2014-05 Certified ScrumMaster
- 2011-06 ISTQB/ISEB Foundation Level
Timeline
Technical Delivery Manager
HCL Canada
02.2022 - Current
Agile Scrum Master
HCL India
10.2015 - 01.2022
Project Lead
Encora Labs, India
10.2013 - 10.2015
Senior Software Engineer
CGI, India
02.2011 - 09.2013
Technical Support Engineer
Talisma Corporation
02.2010 - 10.2010
Senior Technical Support Analyst
Infor, India
03.2008 - 02.2010
MBA - Information Technology Production & Operation Mgmt
Subharti University
BBA - Business Management
Bangalore University
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